Lead, Product Training

Job description

**This is what you will do:** The Lead, Product Training will serve as a key member of the Alexion US Training Department, responsible for supporting and executing the product training strategy that enables commercial readiness, product knowledge, and field execution excellence. This role will contribute to the design and execution of the product training roadmap across key business priorities, with a particular focus on onboarding, new product launch readiness, ongoing product capability development, competitive preparedness, and aligned customer engagement training for Field Commercial Roles. The Lead will work across functions to ensure that product training solutions are aligned to business priorities, brand strategy, enterprise expectations, and evolving capability needs. This individual will help translate complex product, clinical, and commercial strategies into impactful learning experiences that strengthen field effectiveness, improve confidence in customer interactions, and support strong commercial execution. The role requires a balance of strategic contribution, executional excellence, stakeholder partnership, and innovation in adult learning and digital enablement. This individual will also play an important role in evolving the overall training function by identifying opportunities to modernize product learning approaches, integrate innovative tools and technologies, and build scalable development solutions that support both immediate business needs and long-term organizational growth. A critical aspect of this role is building and maintaining strong cross-functional relationships, particularly with Marketing teams, to ensure product training is aligned with brand strategy, messaging, campaign priorities, and market dynamics. **You will be responsible for:** The Lead, Product Training will: • Support product training strategy development by helping create and advance a comprehensive training roadmap aligned to Alexion US business priorities, brand strategy, organizational goals, and capability needs across Field Commercial Roles. • Design and deliver product training programs that support onboarding, launch readiness, ongoing development, competitive preparedness, and sustained commercial capability across the product lifecycle. • Partner closely with Marketing teams to align product training content, messaging, and learning priorities with brand objectives, campaign plans, customer strategies, and market evolution. • Develop and maintain strong cross-functional relationships with stakeholders across Commercial, Marketing, Medical, Market Access, Legal, Compliance, Privacy, Regulatory, and Training teams to identify capability gaps, prioritize learning needs, and support effective training solutions. • Create and execute high-impact learning experiences across instructor-led, virtual, self-directed, and digital formats, ensuring application of adult learning principles and a strong learner experience. • Ensure field commercial teams are equipped with the product knowledge, brand understanding, clinical confidence, and contextual market awareness needed to engage customers confidently, credibly, and compliantly. • Support launch readiness and lifecycle management efforts by developing training that prepares field teams for new product launches, indication expansions, competitive changes, and updated strategic priorities. • Translate complex scientific, clinical, and commercial information into practical, engaging, and scalable learning solutions tailored to field commercial audiences. • Partner with cross-functional stakeholders to ensure training content is accurate, relevant, compliant, and aligned with enterprise expectations. • Ensure alignment of training content with compliance and quality expectations, including participation in Medical/Legal/Regulatory review processes where required, so that training materials are appropriately reviewed and approved prior to deployment. • Track and manage training completion and attendance for required learning, including Pharmacovigilance-related training, to support audit readiness, compliance expectations, and quality standards. • Partner with external vendors and consultants, when applicable, in the design, development, and delivery of learning materials, product training programs, and capability-building solutions. • Measure the effectiveness of training programs through learner feedback, field input, assessments, and other relevant data, and use insights to continuously improve training impact and value. • Conduct field observations, leader engagements, or other business immersion activities, when appropriate, to better understand learner needs, strengthen relevance of content, and identify opportunities to improve capability development. • Influence and guide stakeholders on product learning needs, launch readiness, and capability development approaches to support effective business execution. • Contribute to the evolution of the Training Department by sharing best practices and introducing innovative approaches to product training design and delivery. • Report any Pharmacovigilance events discussed during training activities and ensure compliance remains embedded in all aspects of training strategy, design, and execution. The incumbent may be asked to perform other function-related activities in addition to the above-mentioned responsibilities, as reasonably required by business needs. **You will need to have:** • Bachelor’s degree in business, education, life sciences, healthcare, or a related field. • A minimum of 5-8 years of commercial training experience in the pharmaceutical, biotechnology, or healthcare industry. • Demonstrated experience supporting the development and execution of product training plans that align learning investments to business priorities and measurable capability outcomes. • Strong demonstrated experience building and maintaining cross-functional relationships, particularly with Marketing teams, to align training content and strategies with brand priorities and customer engagement goals. • Demonstrated experience supporting Field Commercial Roles with product training solutions that improve product knowledge, launch readiness, customer engagement, and field effectiveness. • Strong experience working in a cross-functional environment with stakeholders such as Commercial, Marketing, Legal, Compliance, Privacy, Medical, Market Access, Regulatory, and Training teams. • Proven ability to translate complex business, product, and clinical strategies into practical, engaging, and scalable learning solutions. • Strong ability to manage multiple projects, stakeholders, and competing priorities simultaneously while maintaining high quality, attention to detail, and strong execution discipline. • Strong communication, facilitation, presentation, and stakeholder management skills, with the ability to engage and influence audiences at multiple levels of the organization. • Experience developing training content using PowerPoint, Word, and Excel, delivering virtual training through platforms such as Zoom and Microsoft Teams, and managing content in learning management systems and related platforms. • Demonstrated ability to work independently, solve problems proactively, and navigate ambiguity in a fast-paced and evolving environment. • Experience supporting launch training, competitive readiness, product knowledge development, or commercial capability initiatives. • Strong organizational judgment and the ability to manage sensitive issues, differing perspectives, and competing priorities with professionalism and discretion. • Demonstrated openness to and ability to drive utilization, excitement, and acceptance of Artificial Intelligence and digital learning approaches in support of modern, scalable training solutions. • The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation, to use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; and maintain general availability during standard business hours. **We would prefer for you to have:** • Experience in rare disease, specialty biopharmaceutical, or complex healthcare markets, with an understanding of the unique needs of highly specialized commercial teams. • Understanding of adult learning theory, product training strategy, launch readiness, training measurement, digital learning innovation, and learning effectiveness best practices. • Experience with instructional design tools such as Articulate, Captivate, Visio, or video editing software. • Experience supporting new product launches, indication expansions, organizational transformations, or major capability-building initiatives. • Strong influencing skills with a demonstrated ability to lead or support cross-functional teams in dynamic, evolving environments. • Excellent written and verbal communication skills and the ability to build strong, professional relationships across all levels of the organization. • Experience incorporating data, analytics, and learner insights into training strategy and program design to improve business relevance and measurable outcomes. • Familiarity with change management principles and their application in product training, capability building, and adoption of new ways of working. • Experience building or evolving product curricula, launch readiness programs, or strategic commercial capability initiatives. *The annual base pay for this position ranges from $150,771.20 - 226,156.80 USD.Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.* **Date Posted** 02-Sept-2026 **Closing Date** 08-Sept-2026 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.