Lead Renewals Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. **WHAT YOU'LL DO** As a **Lead Renewals Manager**, you will own the end-to-end renewal process for a portfolio of customers within your assigned territory, with a particular focus on complex and strategic renewals. As a senior individual contributor within the Renewals team, you will be expected to operate with a high degree of autonomy, serve as a trusted advisor to cross-functional stakeholders, and help elevate renewal strategy and execution across the broader team. In addition to managing your own portfolio, you will act as a subject matter expert and escalation point for the Renewals team, providing guidance and mentorship to Renewal Managers and contributing to the continued development of our processes, tools, and best practices. - **Strategic Renewal Management:** Lead the end-to-end renewal process for a portfolio of customers, including complex and strategic accounts. Develop renewal strategies, manage key timelines and stakeholders, and prepare commercial proposals to drive successful contract execution and revenue retention. - **Complex Deal Leadership:** Provide guidance on complex renewal structures, pricing considerations, negotiations, and non-standard scenarios, partnering with Sales, Customer Success, Deal Desk, Finance, Legal, and other stakeholders to navigate issues and drive appropriate outcomes. - **Operational Excellence:** Own the internal quoting and Order Form process for your portfolio, ensuring agreements are structured correctly, executed on time, and accurately reflected across internal systems. Act as a subject matter expert on renewal processes and operational best practices. - **Cross-functional Partnership:** Build strong relationships with Sales, Customer Success, and regional leadership, acting as a trusted advisor on renewal strategy, commercial considerations, customer risk, and opportunities for growth. - **Forecasting & Insights:** Lead regular regional forecast discussions, providing clear visibility into upcoming renewals, risks, contraction, and growth opportunities. Drive forecasting discipline and help stakeholders improve the quality and accuracy of renewal forecasts. - **Churn & Retention Analysis:** Own and contribute to regional churn and retention reporting, identifying trends across renewals, contractions, and growth within the customer base. Translate data into actionable insights and effectively communicate findings to cross-functional stakeholders and leadership. - **Team Leadership & Mentorship:** Serve as a senior resource within the Renewals team, providing day-to-day guidance, mentorship, and support to Renewal Managers. Share knowledge and best practices, help colleagues navigate complex situations, and contribute to the continued development of the team without direct people-management responsibility. - **Escalation & Subject Matter Expertise:** Act as a point of escalation for complex renewal scenarios and operational questions, applying strong commercial judgment and a deep understanding of internal policies and processes to recommend solutions. - **Process & CRM Improvements:** Identify opportunities to improve renewal workflows, systems, reporting, and CRM data quality. Partner with relevant teams to develop scalable solutions and drive adoption of best practices across the Renewals organization. - **Continuous Improvement:** Proactively identify opportunities to improve how we manage renewals and retention, taking ownership of projects and initiatives that increase efficiency, consistency, and visibility across the business. **WHO YOU ARE** - 5+ in Renewals, Sales, Revenue Operations, Customer Success, or a related commercial function. - You have demonstrated experience owning complex commercial processes and are comfortable independently managing strategic or high-value customer renewals. - You have strong commercial judgment and are able to balance customer, revenue, and business considerations when navigating complex situations. - You are highly organized and detail-oriented, with a strong sense of accountability and the ability to manage multiple priorities and stakeholders simultaneously. - You have strong analytical skills and are comfortable using data to identify trends, assess risk, and inform commercial decisions. - You are a confident communicator who can build strong relationships and influence stakeholders across different functions and levels of seniority. - You are comfortable operating with ambiguity and are able to independently identify problems, develop recommendations, and drive solutions forward. - You enjoy supporting the development of others and have demonstrated an ability to mentor, coach, or provide guidance to colleagues without relying on formal authority. - You are naturally curious and continuously look for opportunities to improve processes, tools, and ways of working. - You have experience working with Salesforce CRM and are comfortable working across quoting, reporting, and other commercial systems. - **Nice to have:** Japanese language proficiency, particularly the ability to communicate effectively with customers and internal stakeholders in a business environment. **WHAT WE OFFER** *Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country* [*here*](https://www.braze.com/company/careers/how-we-hire#benefit-section)*. More details on benefits plans will be provided if you receive an offer of employment.* From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® **ABOUT BRAZE**Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. **BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER** At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you *you*. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. **OUR AI-POWERED BRAZE RECRUITMENT PROCESS** At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision. Please contact us at [talentdata.privacy@braze.com](mailto:talentdata.privacy@braze.com) for any requests or find out more about our hiring process, check out [this page](https://www.braze.com/company/careers/how-we-hire). **Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)** Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at [talentdata.privacy@braze.com](mailto:talentdata.privacy@braze.com) promptly after applying. A summary of the most recent bias audit results for such tool is available [here](https://www.braze.com/company/legal/bias-audit-candidates)*. Please see our [Candidate Privacy Policy](https://www.braze.com/company/legal/privacy-policy-job-candidates) for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.*