Lead Service Engineer

Job description

Work Schedule Other Environmental Conditions Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation. REQUIREMENTS: Advanced Degree, no prior experience required, or bachelor's degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments. Education: Bachelor’s degree in Instrumentation, Electrical, Electronics or Mechanical field. Competency: Interpersonal communication skills, problem solving skills, customer focus and handling challenging situation. Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on XRF/OES/Process (CBA) analyzers installed in PAN India. Support the analyzer installation, commissioning, and field troubleshooting at customer sites and to provide remote support to the clients as needed. Delivering demonstrations to ensure the customers are educated on safe and effective equipment use. Provide detailed service reports on a regular basis as soon as service visits are completed. Understanding customer needs and concerns, Providing a high level of customer service. Actively contribute to achieving the CAS and business goals. Travel as directed by the reporting manager to provide customer service. Additional relevant certifications are advantageous Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level Excellent customer service and communication skills, both written and verbal Strong organizational and time management capabilities Proficiency with Microsoft Office suite and service management software Ability to read and interpret technical documentation and schematics Proficiency in English required; additional languages beneficial Strong problem-solving abilities and capacity to work independently Adherence to safety protocols and quality standards Ability to respond to customer needs with short notice Ability to effectively train and support customers on equipment operation Experience documenting service activities and preparing detailed reports Demonstrated success in meeting customer satisfaction goals