Lead Service Experience Designer

Job description

About Us: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. Our People: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. About the role: The LSEG Design UX team is seeking a talented, user obsessed, visually inspired, Lead Experience Designer to develop simply beautiful customer journeys and UX experiences for our customers. Want to join, give, and learn from, a diverse, creative, passionate, multi-disciplinary team of Service Designers, UX designers, visual designers and frontend developers? We love turning complex experience problems into elegant, innovative, and useful solutions that meet our customers needs. Being a customer centred team, means we craft high-quality user focused, re-usable experiences. We embrace hybrid working and use digital tools to innovate, communicate, and share, while knowing the value of face-to-face meetings and when to be there in person to build networks and positively influence. Imagine being a lead designer in our team, you’ll be fundamental to leading and delivering strategic, LSEG-wide customer experience initiatives. You’ll work collaboratively with the team to craft concepts and deliver responsive design experiences for LSEGs digital ecosystem. Involving the end user in your designs and liaising directly with product owners, technical architects and technology partners, we also like to mix quantitative analysis to the qualitative feedback loop. Taking ownership to drive consistency of UX, while being inspired by our strong Brand architecture, you can call on the expertise of our dedicated Experience Fundamentals function and use our Design System to accelerate you in our agile working practices. This role should attract a highly creative teammate at pace with the latest service design and interaction design trends as well as a deep knowledge of user experience principles. Leading by example, imagine delivering conceptual designs, customer journey maps, heuristic analysis and hands on delivery out to customers, and caring and defending your vision and design decisions against the balance of user needs, Brand experience, technical constraints and business needs. Do you want to? Deliver innovative, end-to-end Service user experiences across LSEGs digital enterprise experiences. Inspire and provide creative designs that are beautiful, clear, useful, easy-to-use, innovative, and efficiently built Be the advocate for user experience in discussions with business teams, development teams and leadership. Do your skills resonate with our needs? Passionate, motivated, curious self-starter with a strong collaborative nature. Happy standing by your concepts but also in finding a way forward by collaborating with shared goals in mind. Giving life to your designs through customer journeys, wireframes, interactive prototypes, detailed design screens and break points for an agile team environment. Expertise in stakeholder management and workshop leadership over several months of in-depth service design development You take joy in blending qualitative and quantitative feedback into your ideas. Expertise in user design principles, information architecture, heuristic analysis and search experiences Excellent written and verbal communication and not forgetting captivating storytelling skills. Detailed knowledge of user-centred design principles and a love of working them into your work. Skills in blending qualitative and quantitative data into designs Flamboyance (or even just quiet confidence) in Figma. Agility in working within a multi-discipline team to find a way to a great solution. Bachelor’s degree in Service design, Interaction Design, Information Design, Product Design or equivalent professional experience Do you have other skills we might also want to hear about? You're organised and love attending to detail Holding high design standards in a lean, fast-paced environment Inclusive in your approach to design with empathy and accessibility on your mind as you work. Data first personas are intellectually stimulating to you, and you cannot wait to start engaging with them to make a difference. You know your 'definition of ready' and when to size t-shirt Please include a digital portfolio, so we can see your talent and how you like to work. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.