Lead Site Reliability Engineer - Access

WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US This is an exciting role in our onboarding scrum team which is part of the larger global onboarding structure. The role will provide an opportunity to work with Microsoft Azure cloud technologies in a team that adopts DevOps methodologies at an innovative and growing company. Our Lead Site Reliability Engineers will provide a stable infrastructure platform throughout our clients initial onboarding journey with SimCorp -whether that will be a greenfield project, or a migration of an existing client to our Azure cloud. The SRE will be responsible for aligning client requirements to standard features as well as deploying those features using automated technologies. Our SREs are pivotal in delivering technology-enabled services to our clients in a strategically evolving team. WHAT YOU WILL BE RESPONSIBLE FOR As our Lead Site Reliability Engineer, you will be responsible for: Manage and maintain pipelines for client onboarding and live clients on the Azure platform. Work effectively within an Agile team to deliver complex onboarding programs in a sprint-based approach. Understand Platform-As-A-Service (PaaS) platform and align client requirements to existing features. Identify, define and scope new features when necessary. Participate in RCA for Access related incidents. Provide weekend support as part schedule rotation to ensure platform availability. Lead design workshops with clients, vendors and other key stakeholders. Mentor junior colleagues to facilitate knowledge sharing and team development. Support and diagnose Citrix Cloud / Citrix DaaS environments delivering secure access to Azure-hosted machines and client environments. Investigate and resolve issues across the Citrix infrastructure, including Citrix Gateway, StoreFront, Citrix Workspace app, HTML5 sessions, Cloud Connectors, VDA registration, and HDX session launch flows. Troubleshoot connectivity and session issues related to ICA/HDX protocols, TCP/UDP transport, TLS/DTLS negotiation, session timeouts, authentication flows, and policy-based session routing. Work closely with internal and client network teams to diagnose issues involving firewalls, proxies, SSL inspection, DNS, routing, and secure access to Citrix-hosted services. Support environments integrated with SAML and identity providers, helping troubleshoot authentication, access, and session launch issues across Citrix Cloud and federated identity solutions. Assist with the configuration, maintenance, and troubleshooting of Citrix policies, machine catalogs, delivery groups, gold images, and provisioning standards used in Azure-hosted Citrix environments. Assist/Troubleshoot Active Directory, DNS, Group Policy (GPO), Experience with REST APIs. Working knowledge of Identity provider as a service eg. Azure EntraID, Okta, Ping Identity SCIM Protocol Expertise, Identity Providers & Platforms, Authentication & Federation Knowledge, User Lifecycle & Access Management, Attribute Mapping & Identity Modeling, Security & Compliance Awareness, Enterprise Integration Experience WHAT WE VALUE Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest. Education & Experience: Bachelor’s degree in Computer Science or related field; 7+ years supporting and resolving issues in mission‑critical systems in high‑pressure operational environments with frequent shifts in priorities. Cloud & Infrastructure: Practical experience with Microsoft Azure (AWS exposure a plus); solid knowledge of networking, virtualization, storage, messaging, secrets management, serverless computing , and how cloud infrastructure impacts end‑user experience. Operating Systems & Access: Experience administering Windows systems (Linux a plus); comfortable using CLI ; solid knowledge of enterprise networking (TCP/UDP, DNS, TLS/SSL, routing, proxies, firewalls); familiarity with identity, access management, SSO, SCIM, SAML, federation, and user lifecycle management . Citrix Expertise: Practical experience supporting and resolving issues with Citrix Cloud / Citrix DaaS (preferably Azure‑hosted), including Workspace, Gateway/NetScaler, StoreFront, Cloud Connectors, VDAs, HDX/ICA sessions, machine catalogs, delivery groups, policies, and secure remote access . Automation & DevOps: Familiarity with CI/CD pipelines and deployment automation (Azure DevOps, Jenkins or similar); experience with Infrastructure as Code tools (Terraform, Ansible, ARM); understanding of containerization (Docker, Kubernetes). Monitoring & Problem Diagnosis: Solid experience with monitoring and logging tools (Azure Monitor, Log Analytics, Application Insights, Grafana); experienced in problem diagnosis of complex cross‑domain issues spanning cloud infrastructure, networking, identity, Citrix, and end‑user access, with a keen willingness to learn new technologies BENEFITS An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an extensive work-life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days. For Toronto only: The salary range for this position is $104,240 - $143,300 CAD. Base pay may vary based on factors such as years of experience, skills and qualifications. Additionally, employees are eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA. NEXT STEPS Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. For any questions you are welcome to contact Jimena Ramirez, Senior Talent Acquisition Partner, at . If you are interested in being a part of SimCorp and you can see yourself contributing and thriving in the position described above, but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. WHO WE ARE For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, education, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand. SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. SimCorp Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Candidates who require accommodation during the recruitment process should contact the People & Culture team at . This position is for an existing vacancy. Our hiring process uses AI‑enabled tools to support the screening and assessment of applications. All applicants are still reviewed by a skilled recruitment team. AI does not make hiring decisions. Human reviewers, who are trained to understand the limitations, potential risks, and possible biases associated with AI tools, evaluate all applications and AI‑assisted results before any decision is made. If you have questions about how your information is processed in detail, feel free to contact us. #LI-Hybrid