Lead Site Reliability Engineer (Azure/PowerShell/Citrix)

ABOUT SIMCORP SimCorp develops, sells and delivers award-winning software solutions to the financial sector that mitigate risk, enable growth and cut costs. One of our core product lines is the SimCorp Client Reporting Client Communications Platform which automates the business processes that generate personalized client reports, pitchbooks, client meeting packs and other client communications. Client Reporting is used by private wealth and asset management firms to increase operational efficiency, enhance client service and enrich client experience. This automated content and reporting solution is made available to our clients as PaaS and runs on Azure IaaS technology. With over 200 clients around the world, SimCorp continues to expand its leading presence, offering solutions that support customers in the work needed to lead in today’s global financial markets. SimCorp has approximately 2,000 employees and is listed on the NASDAQ OMX Copenhagen Stock Exchange. For more information visit This is an exciting opportunity in Everything-as-a-Service (XaaS) Delivery Operations, reporting to the Client Reporting Service Delivery Manager, with a chance to work with Microsoft Azure cloud technologies in a DevOps and agile environment at a forward-looking, expanding company. ABOUT THE ROLE At SimCorp we rely on our cloud platform-as-a-service and team of IT operators to deliver Client Reporting Reporting-as-a-Service to our clients. We are seeking an experienced cloud systems administrator to maintain essential platform operations for our global client base. In this position, the selected candidate will manage platform availability and maintenance, handle incidents and service requests, and provide Level 3 support to ensure success. You will also be required to gain a basic understanding of how the Client Reporting application works in order to support your platform responsibilities. There will also be opportunities to assist with onboarding new clients and contributing to various projects. Responsibilities Include: Manage support cases within the framework of an incident management process. Manage client-reported cases and provide Level 3 support to troubleshoot, diagnose, and resolve issues with the Client Reporting Platform. Complete regular maintenance and upgrade work such as Windows Server patching, infrastructure and application upgrades, license management, service and system restart and Virtual Server and SQL Server backup and restores. Action service requests for internal and external clients such as environment refreshes, data migrations, deploying Virtual Machine resources and installing whitelisted software. Skilled in PowerShell coding and working with code repositories such as Azure DevOps. Able to update ‘everything-as-code’ artefacts to fix issues, deliver new infrastructure and application services and to automate operational processes. Support the team's security and compliance commitments for vulnerability monitoring and remediation, annual penetration testing, disaster recovery testing and completing audit checks of our processes and procedures. Deploy scheduled changes using continuous delivery tooling and automations within the framework of a Change Management process. Support projects to on-board new customers or improve our offering to existing customers by representing the Client Reporting-as-a-Service team and being responsible for our project deliverables such as deploying new infrastructure services or troubleshooting issues. Provide on-call support outside of regular working hours, including evenings, weekends, and holidays. As a service delivery consultant, you will collaborate with teams across multiple locations and manage operational incidents and processes tied to the services we provide our clients. The role calls for effective issue-analysis skills to determine the root cause of problems, and the ideal candidate will be eager to learn and build on their knowledge and skillset. As part of our strategy at SimCorp, we aim to provide high-quality services to our clients while increasing efficiency and reliability through automation and a more engineered approach to operations. This role provides the successful candidate with exciting career opportunities, such as cloud engineering, as they grow and develop in their role. TECHNICAL SKILLS & KNOWLEDGE Client Reporting Reporting Tech Stack / Environment: Microsoft Windows Server, .NET, IIS, SQL Server, IPSEC VPN, PowerShell. Microsoft Azure IaaS Experience with Windows network/system administration including Active Directory Domain Services (DNS, DFS, GPO), Remote Desktop Services, IIS (incl. SSL Certificates). Knowledge and experience of core networking principles such as IP addressing, routing, VPNs and layer 3 and 7 of the OSI model. Able to apply this knowledge to manage firewalls (CheckPoint Cloud Guard), setup VPN tunnels and troubleshoot connectivity issues using network packet capture and analysis tools. Experience in PowerShell scripting and automation. Able to work with Azure PowerShell cmdlets and custom modules to manage Windows Administration. Experience of Administering Microsoft Azure Public Cloud IaaS resources and have experience with some or all of the following: Virtual Machines Storage Accounts Key Vaults Load balancers VNET, subnets, NICs and route tables Public IP addressing Monitor Log Analytics BLOB Storage AAD Familiar with code hosting, collaboration and DevOps platforms such as Visual Studio Team Services, Git, Azure DevOps etc. Citrix ADC, Netscaler, Storefront, Desktop familiarity. Terraform familiarity. Qualification we are looking for: Familiarity of Site Reliability Engineering framework DataDog monitoring familiarity. Experience with cloud and infrastructure monitoring tools. Basic experience in Linux operating system to help identify and resolve system problems. Previous experience working with DevOps best practices such as infrastructure-as-code and configuration-as-code to manage different aspects of operating environments. SQL Server administration and/or SQL query experience beneficial. Experience of working in an Agile/SCRUM environment. ITIL (preferably v4) IT Service Management processes. Service Desk solutions such as SalesForce, RemedyForce, ServiceNow, JIRA or similar. BEHAVIOURS Qualifications We require a skilled professional who: Is a strong collaborator, able to work across time zones and geographies to build strong relationships and great rapport with colleagues. Contributes to decision making and provides input to solution design from both the technical and operational perspective. Will be responsible for operational issues and handle complex technical details and cross-department dependencies. Pays attention to detail in your work and in your communication, particularly with clients. Responds positively to change and enjoys learning about new technologies and work approaches. Communicates clearly and works well both on their own and as part of a team. Demonstrates effective customer service skills and communicates with clients clearly and professionally BENEFITS: Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days. NEXT STEP: Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. WHO WE ARE: For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. **SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees **We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.** #Li-Hybrid