Lead Site Reliability Engineer, Incident Management

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! THE OPPORTUNITY The Lead Site Reliability Engineer – Incident Management provides technical leadership for production reliability, major incident management, automation, and operational excellence across Qualys' global SaaS platform. This role owns complex cross-functional initiatives, drives engineering best practices, mentors engineers, and partners with architecture and product teams to improve reliability, scalability, and customer experience. WHERE THIS ROLE SITS Partners with Engineering, Infrastructure, DevOps, Cloud Operations, Database Engineering, Security, Product Engineering, Customer Support, and Executive Leadership. WHAT YOU WILL DO Reliability & Incident Management · Lead enterprise-wide critical incident response and serve as Incident Commander. · Own end-to-end restoration strategy for complex production outages. · Drive executive communications and customer-impact assessments. · Lead root cause analysis and systemic reliability improvements. Reliability Engineering & Automation · Design self-healing platforms and automation. · Improve observability, SLOs, SLIs, and error budgets. · Reduce MTTD and MTTR through engineering improvements. Operational Excellence · Lead capacity planning and operational readiness. · Review architecture for reliability and scalability. · Drive cross-functional operational standards. Leadership & Collaboration · Mentor Senior and Lead SREs. · Drive SRE strategy and reliability roadmap. · Influence engineering priorities and reliability culture. WHAT GOOD LOOKS LIKE · Drives measurable improvements in availability and resiliency. · Builds a culture of automation and operational excellence. · Leads major incidents with confidence. · Influences engineering decisions across organizations. DISTINGUISHING EXPECTATION · Enterprise-wide reliability improvements · Reduction in critical incidents · Higher automation adoption · Leadership across SRE organization REQUIRED QUALIFICATIONS · Bachelor's degree or equivalent. · 8–12+ years in SRE/Production Operations. · Strong Linux, Kubernetes, Cloud, Networking and Databases. · Expertise in Python, Go, Bash or Java. · Experience leading major incidents and mentoring engineers. · Excellent communication and leadership skills. PREFERRED QUALIFICATIONS · Large-scale SaaS experience · Multi-cloud expertise · Chaos Engineering · Cloud/Kubernetes certifications · ITIL certification WORK ENVIRONMENT · Full-time · 24x7 production support · On-call leadership · Hybrid/Remote · Cross-functional collaboration