Lead Software Engineer - Member Experience

Job description

MISSION Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose As a Lead Software Engineer in Product Engineering, you will be responsible for designing and building high-polish, fail-safe user experiences across our member-facing applications and clinical workflows. This role blends deep system design, product thinking, and AI-native engineering excellence. You will lead by example in an environment where engineers invest in understanding the "why" before deciding the "how," own outcomes end-to-end, and look for the architectural change or automation that makes things 10x better rather than incrementally improved. You will work across Product, Data Science, and Hardware teams in a vertically integrated organisation where your decisions directly influence member trust, clinic reliability, and Neko's ability to scale. What You Will Deliver in the First 6 to 12 Months - Become a fully ramped core contributor within your first 3 months, owning meaningful parts of the Member Experience or Medical Excellence product domains. - Architect and deliver end-to-end features that significantly enhance customer journeys, ensuring experiences are seamless, resilient, and clinically safe. There is nothing too hard to solve for our members. - Introduce and champion AI-first workflows, using tools such as Claude Code to handle the 80% so your focus stays on the system design and outcomes that truly matter. - Drive clarity in ambiguous problem spaces. Surface problems early, ask the right questions about context and intent, and provide direct and honest feedback even when there is no perfect answer. - Lead critical reliability and quality initiatives, ensuring member-facing systems are robust, scalable, and able to support Neko's rapid growth. - Influence and mentor other engineers, raising the bar for technical excellence, problem-solving depth, and customer centricity. - Collaborate with cross-functional partners across Product, Data Science, and Hardware to align system design with real-world clinical and operational needs. Minimum Qualifications - Demonstrated experience building and operating large-scale products with real customer usage. - Proven strength in full-stack engineering with a strong product sense and ownership mindset. You solve the problem regardless of the tool. - Daily use of AI coding tools, with a deeply curious mindset and the ability to articulate when and how AI accelerates development. - Evidence of deep problem-solving ability, thinking beyond assigned tasks to deliver impactful, member-first outcomes. - Experience designing or contributing to complex systems in production environments. - Ability to work effectively with non-engineering teams and translate technical decisions into business impact.