Lead Student Service Specialist

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Closing Date: 09/10/2026 Type of Position: Management - Operations Job Type: Regular Work Shift: Day Shift (United States of America) Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at . Department: FIN | Student Financial Svcs Oper Department's Website: Summary of Job Duties: A Lead Student Service Specialist is responsible for coordinating and overseeing complex student financial aid processes while providing guidance and support to students, families, and institutional stakeholders. This role ensures compliance with federal, state, and institutional financial aid regulations through the accurate processing, verification, awarding, and disbursement of student financial aid. Responsibilities include reviewing financial aid applications and supporting documentation, processing verifications and professional judgment requests, monitoring student aid databases, and ensuring timely and accurate awarding and disbursement activities. The Lead Student Service Specialist serves as a subject matter resource for financial aid policies and procedures, responds to inquiries from prospective and current students, parents, faculty, and staff, and assists in resolving complex financial aid concerns. This position also supports operational efficiency through daily monitoring of aid processing activities, collaboration on special projects, and participation in professional development opportunities to remain current on evolving federal and state regulations. The role contributes to student success by helping students understand and access financial aid resources while ensuring compliance, accuracy, and exceptional customer service throughout the student aid process. Qualifications: Bachelor’s degree or plus five (5) years of experience in federal student aid processing or Associate's degree plus seven (7) years of experience in federal student aid processing or High School diploma/GED plus nine (9) years of experience in federal student aid processing required. Knowledge, Skills & Abilities: Workday Student experience Proficient in Microsoft applications. Responsibilities: Oversees daily management of two SFS staff members and the processing and awarding of student financial aid according to federal and state regulations. This is accomplished by obtaining the appropriate legal documentation, collecting required forms, gathering the necessary information for completing the application, and inputting all the information into the appropriate financial aid student database(s). Monitors the various databases to ensure financial aid applications are processed accurately and within the required timeframe. Oversees two SFS staff members and review/signs off on the processing of federal student aid Verifications. Prepares Title IV Return of Funds calculations. Reviews the requests for Professional Judgment. Processes private loan applications. Reviews and clears student aid disbursement rosters daily and for each College Registration cycle. Provides the optimum amount of financial aid to every student while operating within the constraints of federal and state regulations and available balances by monitoring the various student financial aid federal, state, and private databases for available student financial aid funding. Attends professional development conferences on an annual basis to stay current on regulations. Responds to inquiries via telephone, e-mail, and/or in person from prospective and current students, parents, and administrators concerning the processing and awarding of financial aid. Assists with special projects and other duties as needed. Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service. Performs other duties as assigned. Additional Information: Salary Information: Commensurate with education and experience Required Documents to Apply: Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Please contact for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: N/A Frequent Physical Activity: N/A Occasional Physical Activity: N/A Benefits Eligible: Yes