Lead Support Engineer

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary Qvantel is looking for a Lead Support Engineer at Bangladesh to maintain , optimize , and troubleshoot critical telecom systems while ensuring high service efficiency! About the Role Are you a skilled and experienced Telecom BSS Engineer with expertise in Ericsson Charging Systems, USSD gateway, and Voucher platforms? Responsibilities Maintain Ericsson Charging, E-voucher, USSD Gateway as L2 MS support. Perform extensive troubleshooting based on tcpdump , log analysis, end-to-end system architectural knowledge and protocols (TCP, Diameter, CAPv2, HTML based protocols, IP network protocols). Troubleshoot and solve SLA-bound issues (CDR, rating, subscriptions) and RAFM issues. Perform on-demand script preparation and automation of mundane tasks using bash scripting, ansible, python. Provide 24/7 on-call support and manage ITSM processes (Incident/Problem/Change Mgmt.). Will be responsible for managing all CS related activities and regular operations and fulfilling SLA and KPIs. Take full ownership in fulfilling all the SOX related activities in the charging domain and ensure that all controls are effectively operational. Will be responsible to drive and handle end to end - incident management process, problem management process, SOX control delivery, performance reporting. 3PP management and on-demand requirement fulfillment . Ongoing Project support as an experienced CS expert. Qualifications BSc in Computer Science and Engineering (Govt. recognized) 5-10 years in telecom charging systems Experience Required Skills RHCE/VMware/OpenStack certifications and hands-on experience Working Knowledge on TCP/IP, Diameter, CAMEL, 2G/3G/4G architecture is must Experience with MySQL/Oracle, Linux scripting, and VNF platforms