Lead Systems Analyst (IC)

Job description

Job Title: Team Lead: Business & Systems Analysis Reports to: Competency Head / Competency Lead Product and Delivery ROLE OVERVIEW This role is dynamic, yet it has a specific focus on DVT’s Business and System Analysis service offering, quality and This is a hands-on, client-embedded Team Lead role responsible for delivering Business and Systems Analysis while supporting and coaching a team of consultants within a client engagement. The role balances delivery execution with enabling team performance, ensuring high-quality outputs, aligned delivery, and strong client relationships. The individual contributes directly to client success while representing DVT as a trusted delivery partner. EXPERIENCE AND SKILLS 7–12+ years’ experience in: Business Analysis Systems / Technical Analysis Experience working within client delivery environments Proven experience in: Leading or mentoring consultants within delivery teams Agile and hybrid delivery environments Strong hands-on delivery capability (player-coach model) Consultancy mindset and client-facing experience Demonstrated servant leadership capability ATTITUDES Passion for people and training Enthusiastic and committed High EQ and change management 101 Ability to work under pressure Delivery and quality focused Work to achieve tight deadlines (sense of urgency) Professionalism (conduct and appearance) Motivated and positive Show initiative to expand the business Awareness of the environment Takes initiative within the client environment to improve delivery and outcomes Professional, positive, and solutions-driven RESPONSIBILITIES Delivery Execution (Player-Coach) : You are first and foremost a delivery professional. You are comfortable being hands-on and actively contributing to analysis delivery while leading others. You: Perform business and systems analysis activities within client engagements Drive requirements elicitation, analysis, and documentation Translate business needs into clear, structured outputs that delivery teams can execute against Bridge the gap between business stakeholders and technical teams to ensure alignment and feasibility Lead by example by contributing directly to delivery outputs . Team Leadership & Coaching : You see yourself as an enabler of people. You lead from within the team, not outside of it. Support and coach Business Analysts and Systems Analysts within the client environment Provide day-to-day guidance, feedback, and mentoring Ensure consistent quality of outputs across the team Help consultants navigate challenges, ambiguity, and stakeholder expectations Build a culture of collaboration, ownership, and accountability Your success is measured by the success of your team Enabling others to perform is just as important as your own delivery Client Engagement & Relationship Management : You do not see yourself as a salesperson, but you build strong, trusted relationships naturally. Develop and maintain strong relationships with client stakeholders Facilitate workshops, discussions, and alignment sessions Act as a trusted delivery advisor within the engagement Understand the client’s environment, challenges, and priorities Ensure the team is aligned to deliver against client outcomes and expectations You become the glue between business, technology, and delivery execution Delivery Quality & Governance : You understand that delivery excellence drives growth. Identify opportunities within the engagement to: Improve delivery outcomes Extend value through additional support or services Provide insight to delivery leadership on: Client needs Team performance Opportunities for improvement Ensure consultants are effectively positioned and delivering value within the client context Mentorship & Growth : You Your passion for people is evident in how you show up every day. Mentor and support consultants in their career growth and development Share knowledge, experience, and practical insights Support continuous learning and improvement within the team Create an environment where consultants feel supported, challenged, and motivated You are: A servant leader A coach A trusted peer You can fail and can share how you failed. You are comfortable failing, admitting, learning, being transparent and being a servant of change A Snapshot Summary of your Responsibilities: We want you to: Deliver high-quality Business and Systems Analysis within client engagements Lead and support a team of consultants within the client environment Coach, mentor, and enable team members to perform at their best Build strong, trusted client relationships through delivery excellence Ensure consistent, high-quality outputs across all analysis work Contribute to improving delivery outcomes and client value Represent DVT professionally and positively within the client space MINIMUM REQUIREMENTS Relevant qualification in Business Analysis / Information Systems / IT Required: Any professional accredited certificate/diploma/degree in Business Analysis Required: 2 of the following certifications: Diploma in Business Analysis Postgraduate Diploma in Management Advantage but not compulsory: Any Agile certification IBA certifications (CBAP, CCBA, etc.) Gallup strengths At least 2 strategical strengths in top 5 At least 2 executional strengths in top 5 At least the following strength in your top 10: Relator At least the following strengths in your top 10: Achiever or Responsibility The things we know you are good at: Working with people You are a natural persuader, influencer and change manager. And that’s why you are a suave communicator. You love working with people and liaising with external forums to keep abreast with industry best practice You cope well with pressures & setbacks and have a high tolerance for ambiguity. But also know how to get more ‘black & white’ out of the grey You get a kick from closing business opportunities and selecting and assigning staff to suitable projects/clients You are a great communicator and living the Agile values as part of your lifestyle. You’re ethical & values orientated and are always seeking to inch the bar higher by sustaining an honorable and fair business You’re an achiever & seek to meet your personal work goals and objectives (You’re going somewhere, and you want your journey to be centered around people & client centricity)