Lead Technical Account Manager, Public Sector

Job description

**About Truv:** Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access. **About the Job:** We are seeking a **Lead Technical Account Manager** to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment. ### What You’ll Do - Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. - Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment. - Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources. - Create and deliver training programs for customer teams. - Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization. - Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption. - Partner with Product and Engineering teams to advocate for customer needs and provide market feedback. - Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes. ### Who You Are - 5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS - Proven track record at early-stage startups (50-200 employees) - Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture - Ability to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements - Enterprise account management or implementation experience essential - Strong analytical and problem-solving capabilities - Outstanding communication skills with ability to explain technical concepts to various audiences - Bachelor's degree in Computer Science, Engineering, or related field, Masters preferred - Ability to travel up to 30% of work days. ### Success Metrics - Customer retention and expansion rates. - Technical implementation success rates. - Time-to-value for new customers. - Customer satisfaction and NPS scores. - Product adoption metrics. - Technical issue resolution times. - Customer health scores. - Revenue growth within accounts. ### Benefits - Competitive salary and equity package. - Fully Remote. - Health, dental, and vision benefits. - 401(k) - Flexible time off. - Work with cutting-edge technology and innovative customers. - Learn from experienced leadership team from top tech companies. - High-impact role with clear growth trajectory. - Opportunity to shape the future of financial data access.