Lead Technical Business Analyst

Job description

Data Collections Development APAC comprises several teams who are responsible for the development of real-time systems that collect data from stock exchanges in Asia and Pacific; this data is critical to hundreds of thousands of customers around the globe. The group delivers over 1500 requests bundled into 500+ software releases each year to support the constant changes demanded by both customers and exchanges alike. The Lead Technical Business Analyst Position entails managing multiple projects & resources with shifting priorities in a real-time environment. Lead Technical Business Analysts are both the market data/logic experts for assigned feeds and a backup for the team manager who assists with overall squad management. They gather and document business and technical data-related requirements for internally developed data processing software applications. They are also responsible for testing the data/market logic accuracy of those software applications and supporting them through the release cycle into production environment. The Lead Technical Business Analyst would also assist with tracking progress of other projects within the team, providing guidance to team members, and likely take on additional non-project responsibilities. Responsibilities Work Oversight: Monitoring exchange notifications and enhancement requests. Escalating & Articulating all changes requiring action and initiating plans of action. Potentially serving as a backup for multiple venues – ensuring notifications aren’t missed & impacts are assessed in a timely manner. Liaison: Liaising with Stock Exchanges, Project and Delivery Managers, Business Sponsors, Internal and External Clients, Software Developers, etc. to manage demand for new work. Establishing successful and results-oriented working relationships with a diverse set of personalities. Project Oversight: Attending and contributing in status meetings. Assist squad members with scope, requirements, and testing guidance/oversight. Attending meetings where not serving as project BA – just providing support/guidance. Assisting with squad management as needed to track progress and keep work progressing. Documentation: Documenting business and technical requirements for software developers, support staff, internal and external clients, etc. Documenting test cases and results. Documentation by a Lead BA should be the gold standard – can serve as an example to others. Service: Providing Production Support teams with troubleshooting/analysis of service disruptions. Takes responsibility to ensure that issues are addressed/resolved even when the primary BA isn’t available. Participation: Contributing to cross-departmental meetings and cross-train with other team members. Work as a team to document, track, and produce reports for all projects pertinent to the group. General expectation for Lead BAs to take on some responsibility or effort outside of venue delivery projects. Transparency: Providing regular feedback regarding changes in scope, roadblocks, concerns, etc. that may impact clients & deliverables. Process Improvement: Producing and deploying new ideas on improving method-of-work within the Business Analyst space and beyond. Training: Assist with training/mentoring new staff. Agility: A level of BA expertise that allows for taking on virtually any project in any team/venue sector with little assistance or supervision. Continuous Improvement & Automation Support: Provide strategic and tactical feedback on process improvement and automation initiatives, ensuring alignment with business goals and operational feasibility. Establish clear ownership and accountability structures to ensure sustained adoption and maintenance of implemented processes. Actively support the piloting and deployment phases of new solutions, collaborating with cross-functional teams to ensure smooth transitions and minimal disruption. Preferred Skills Exceptional requirements gathering and documentation ability High attention to detail concerning data, testing, and analysis Strong verbal and written communication skills, and decision-making abilities Computer and data input skills Knowledge of project management and systems analysis methodologies 5+ years Technical Business Analyst experience Management experience or aptitude for mentoring and development of talent Experience with process improvement (Lean, Six Sigma) and project management (Agile, Scrum). Strong collaboration, communication, and data analysis skills (Excel, Power BI, or similar). Desired Skills Interest in worldwide financial markets. Ability to manage multiple projects with shifting priorities in a real-time environment. Must grasp concepts quickly. Aptitude and interest in technical concepts essential. Self-motivated and the capability to work without supervision. A wide degree of creativity, latitude, and patience is expected. Knowledge of Finance industry. Experience with production systems. Experience in a high volume, real-time transaction-based environment. Experience in an agile work environment. Quick and effective risk-based decision-making Familiarity with automation tools and basic scripting. Knowledge of change management, user experience, and documentation best practices. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. 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