Lead Technical Support Engineer - Power Conversion and Storage Solutions

Job Description Summary Job Description: Lead Technical Support Engineer – Power Conversion and Storage Solutions GE Vernova Power Conversion and Storage | Power Conversion and Storage Solutions | North America ABOUT GE VERNOVA POWER CONVERSION AND STORAGE GE Vernova Power Conversion and Storage provides cutting-edge power conversion technologies that are transforming the way energy is generated, converted, and consumed. Our Power Conversion and Storage Solutions team delivers mission-critical power and storage systems that enable the infrastructure of tomorrow. We are committed to innovation, reliability, and sustainability in every solution we bring to market. ROLE SUMMARY The Lead Technical Support Engineer – Power Conversion and Storage Solutions serves as the primary technical interface between GE Vernova Power Conversion and Storage and its customers across North America. This lead-level role owns the technical customer relationship from pre-commissioning through post-commissioning support, ensuring seamless solution delivery and long-term operational success. The ideal candidate combines deep expertise in complex power conversion and storage operational needs, energy storage, and power conversion technologies with the leadership presence to influence both customer stakeholders and internal teams. This is a high-visibility role that sits at the intersection of technology, customer success, and business growth, requiring equal parts engineering depth, field experience, and relationship management excellence. Job Description KEY RESPONSIBILITIES Customer Technical Engagement Serve as the lead technical point of contact for customers throughout North America, building long-term, trusted partnerships with customer engineering and operations teams Lead technical discussions with customer projects and technical leaders for issue resolution and technical solutions in response to RFIs/RFQs Represent GE Vernova Power Conversion and Storage's technical capabilities and product value proposition with confidence and credibility Post-Commissioning Support & Field Operations Maintain an active, ongoing technical relationship with customers following system commissioning, serving as a trusted point of escalation for operational questions and technical issues Lead root cause analysis and troubleshooting for field issues involving power conversion systems, inverters, and battery energy storage systems (BESS) in live, mission-critical complex power conversion and storage environments Monitor system performance trends and proactively identify opportunities to optimize reliability, availability, and efficiency Coordinate with GE Vernova Power Conversion and Storage service teams to ensure timely, high-quality resolution of post-commissioning technical issues Issue Resolution: Address technical deviations promptly, manage and track fault reports through to closure, and provide expert technical support to site engineers both remotely and on-site to minimize system downtime and maintain customer operational continuity Conduct periodic technical reviews and site visits to assess system health and strengthen customer relationships Document field findings, resolutions, and lessons learned to drive continuous product and service improvement Internal Stakeholder Alignment Act as the voice of the customer internally, clearly communicating technical requirements, field feedback, and customer priorities across the organization Collaborate closely with Systems Engineering, Design Engineering, Product Management, Project Management, Leadership Drive cross-functional alignment to ensure customer commitments are met on time, on budget, and to specification Technical Documentation & Reporting Produce high-quality technical documentation including post-commissioning site assessments, root cause analysis summaries, and customer-facing technical specifications Maintain accurate records of open technical issues, field performance trends, and customer satisfaction metrics Contribute to the development of commissioning procedures, field service guidelines, and GE Vernova Power Conversion and Storage internal knowledge base resources Provide regular reporting to leadership on key account technical status, field issues, and customer health indicators Required Qualifications Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical discipline 6 years of relevant engineering experience in power systems or related fields Demonstrated leadership in technical customer-facing environments Fluency in English - verbal and written Ability and willingness to travel up to 25% annually Technical Skills & Experience Power Conversion / Inverter Technology – Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics in high-availability, mission-critical settings Hands-On Field Experience – Demonstrated experience leading or supporting commissioning of complex power conversion and storage systems, including system integration, functional testing, and customer acceptance Customer Engagement – experience managing technical customer relationships, leading design and operational reviews, and representing company technical capabilities externally Preferred Qualifications Experience with power monitoring platforms and energy management tools Familiarity with relevant North American and international standards: NEC, NFPA 70E, IEEE, IEC, ASHRAE Prior experience in field engineering, application engineering, or technical account management role Experience with GE Vernova Power Conversion and Storage or equivalent power conversion and energy storage product lines Experience working with large-scale industrial or utility-scale power conversion and storage operators Competencies & Soft Skills Communication – Ability to present and communicate complex technical topics clearly and confidently to both technical teams and senior customer leadership Technical Leadership – Recognized as a go-to technical authority both internally and externally; able to lead without direct authority Customer Ownership – Deep sense of accountability for customer satisfaction and outcomes across the full engagement lifecycle Cross-Functional Collaboration – Skilled at aligning diverse internal stakeholders – engineering, commercial, and operations – around customer priorities Field Judgment – Sound decision-making in high-stakes, time-sensitive field environments Adaptability – Comfortable managing multiple customer accounts and technical challenges simultaneously in a fast-paced environment WHY JOIN GE VERNOVA POWER CONVERSION AND STORAGE? Take on a high-impact senior role at the intersection of power technology and the rapidly growing North American complex power conversion and storage market Work on mission-critical solutions powering large-scale industrial and utility-scale power conversion and storage operations across the continent Collaborate with world-class engineers and commercial teams within a global organization Competitive senior compensation package, comprehensive benefits, and meaningful career development pathways Be part of GE Vernova Power Conversion and Storage's mission to electrify and decarbonize the world's energy systems GE Vernova Power Conversion and Storage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To apply or learn more, contact your GE Vernova Power Conversion and Storage Talent Acquisition representative or visit Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $98,400.00 and $164,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on August 04, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.