Job SummaryAgility is looking for a Lead Technology Architect to serve as the senior-most technical authority for our messaging, collaboration, and identity estate across multiple organizational environments.This is a hands-on leadership role — you will personally design, build, secure, and operate our platforms while setting technical standards and leading a small team of 1–2 administrators. There is no higher technical authority within the function; you will own critical decisions end-to-end.The portfolio spans Microsoft Entra ID, Active Directory, Exchange Online/Hybrid, Microsoft Teams and SBC voice, SharePoint/OneDrive, Microsoft Defender, Intune endpoint fleet, certificates, DNS, enterprise AI platforms (Claude + Microsoft Copilot), and a large SSO/application integration portfolio. Your ResponsibilitiesIdentity & Access ManagementAdminister Microsoft Entra ID and on-premises AD across all environmentsDesign and maintain Conditional Access, PIM, RBAC, MFA, and SSO (OAuth, OIDC, SAML)Own hybrid identity via Entra ConnectMessaging & EmailAdminister Exchange Online and Exchange Server (hybrid), including DAG, mail flow, and transport rulesOwn email security (gateway, DMARC, DKIM, SPF) and manage mailbox migrationsCollaboration & VoiceAdminister Microsoft Teams policies, governance, and SBC-based enterprise voice (dial plans, call queues, PSTN)Manage SharePoint Online and OneDrive, including external sharing and Known Folder MoveSecurity & Threat ProtectionOperate Microsoft Defender for Office 365 and Endpoint (EDR, ASR, security baselines)Lead incident response and maintain hardening controls aligned to CIS benchmarksEndpoint Management (Intune)Manage a mid-to-large multi-country fleet (Windows, macOS, Android, iOS)Own Autopilot, compliance/configuration policies, update rings, app packaging, and PowerShell remediation scriptsCertificates, DNS & Web PublishingManage full SSL/TLS certificate lifecycle and DNS/CDN/WAF/DDoS platformsOwn domain governance, registrations, and the web publishing approval workflowArtificial IntelligenceAdminister enterprise AI platforms including Claude integrations and Microsoft CopilotDesign AI workflows and agents, govern AI access, model organizational data, and manage AI licensingArchitecture, Governance & LeadershipAct as technical design authority; maintain standards, runbooks, and documentationLead, mentor, and delegate to a small admin teamServe as final escalation point; on-call for critical incidents RequirementsYour QualificationsEducationBachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred)Exceptional hands-on experience may be considered in lieu of formal qualificationsExperience12–15 years in enterprise IT infrastructure with deep Microsoft stack expertise5–7 years in a senior architect or technical lead role owning M365 environments end-to-endProven hands-on experience with Exchange hybrid, Entra ID/AD, Intune at scale, and Microsoft DefenderPractical experience with enterprise AI platforms (Claude, Microsoft Copilot), including workflow design and data modelingCertifications (Required/Strongly Preferred — candidates should hold several)MS-102 — Microsoft 365 Enterprise Administrator ExpertSC-300 — Identity and Access Administrator AssociateSC-200 — Security Operations Analyst AssociateMD-102 — Endpoint Administrator AssociateMS-700 — Teams Administrator AssociateAZ-104 — Azure Administrator AssociateMS-203 — Messaging Administrator Associate (or equivalent)Other RequirementsBased in Kuwait or willing to relocate; on-site at Kuwait Head OfficeEligible to hold Global Administrator / privileged access (enhanced background screening may apply)Fluent professional English; Arabic is an advantageOn-call availability for critical incidentsYour Proficiencies Excellent problem-solving skills and attention to detail Effective communication and collaboration skills Ability to work independently and handle multiple tasks Analytical and troubleshooting skills Stakeholder ManagementTechnical Leadership & Collaborative InfluenceOperational Excellence & Adaptive DeliveryStrategic Problem-Solving & Architecture DesignFluent professional English; Arabic is an advantage
Job Summary
Agility is looking for a Lead Technology Architect to serve as the senior-most technical authority for our messaging, collaboration, and identity estate across multiple organizational environments.
This is a hands-on leadership role — you will personally design, build, secure, and operate our platforms while setting technical standards and leading a small team of 1–2 administrators. There is no higher technical authority within the function; you will own critical decisions end-to-end.
The portfolio spans Microsoft Entra ID, Active Directory, Exchange Online/Hybrid, Microsoft Teams and SBC voice, SharePoint/OneDrive, Microsoft Defender, Intune endpoint fleet, certificates, DNS, enterprise AI platforms (Claude + Microsoft Copilot), and a large SSO/application integration portfolio.
Your Responsibilities
Identity & Access Management
- Administer Microsoft Entra ID and on-premises AD across all environments
- Design and maintain Conditional Access, PIM, RBAC, MFA, and SSO (OAuth, OIDC, SAML)
- Own hybrid identity via Entra Connect
Messaging & Email
- Administer Exchange Online and Exchange Server (hybrid), including DAG, mail flow, and transport rules
- Own email security (gateway, DMARC, DKIM, SPF) and manage mailbox migrations
Collaboration & Voice
- Administer Microsoft Teams policies, governance, and SBC-based enterprise voice (dial plans, call queues, PSTN)
- Manage SharePoint Online and OneDrive, including external sharing and Known Folder Move
Security & Threat Protection
- Operate Microsoft Defender for Office 365 and Endpoint (EDR, ASR, security baselines)
- Lead incident response and maintain hardening controls aligned to CIS benchmarks
Endpoint Management (Intune)
- Manage a mid-to-large multi-country fleet (Windows, macOS, Android, iOS)
- Own Autopilot, compliance/configuration policies, update rings, app packaging, and PowerShell remediation scripts
Certificates, DNS & Web Publishing
- Manage full SSL/TLS certificate lifecycle and DNS/CDN/WAF/DDoS platforms
- Own domain governance, registrations, and the web publishing approval workflow
Artificial Intelligence
- Administer enterprise AI platforms including Claude integrations and Microsoft Copilot
- Design AI workflows and agents, govern AI access, model organizational data, and manage AI licensing
Architecture, Governance & Leadership
- Act as technical design authority; maintain standards, runbooks, and documentation
- Lead, mentor, and delegate to a small admin team
- Serve as final escalation point; on-call for critical incidents
Requirements
Your Qualifications
Education
- Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred)
- Exceptional hands-on experience may be considered in lieu of formal qualifications
Experience
- 12–15 years in enterprise IT infrastructure with deep Microsoft stack expertise
- 5–7 years in a senior architect or technical lead role owning M365 environments end-to-end
- Proven hands-on experience with Exchange hybrid, Entra ID/AD, Intune at scale, and Microsoft Defender
- Practical experience with enterprise AI platforms (Claude, Microsoft Copilot), including workflow design and data modeling
Certifications (Required/Strongly Preferred — candidates should hold several)
- MS-102 — Microsoft 365 Enterprise Administrator Expert
- SC-300 — Identity and Access Administrator Associate
- SC-200 — Security Operations Analyst Associate
- MD-102 — Endpoint Administrator Associate
- MS-700 — Teams Administrator Associate
- AZ-104 — Azure Administrator Associate
- MS-203 — Messaging Administrator Associate (or equivalent)
Other Requirements
- Based in Kuwait or willing to relocate; on-site at Kuwait Head Office
- Eligible to hold Global Administrator / privileged access (enhanced background screening may apply)
- Fluent professional English; Arabic is an advantage
- On-call availability for critical incidents
Your Proficiencies
- Excellent problem-solving skills and attention to detail
- Effective communication and collaboration skills
- Ability to work independently and handle multiple tasks
- Analytical and troubleshooting skills
- Stakeholder Management
- Technical Leadership & Collaborative Influence
- Operational Excellence & Adaptive Delivery
- Strategic Problem-Solving & Architecture Design
- Fluent professional English; Arabic is an advantage
We operate and invest in companies that transform supply chains in the Middle East, Africa, Asia and around the world. There are 16,000 of us in more than 40 countries. We believe in innovation. In a fairer, more inclusive economy. In using our talents to make the world cleaner and safer. Come join us.
We operate and invest in companies that transform supply chains in the Middle East, Africa, Asia and around the world. There are 16,000 of us in more than 40 countries. We believe in innovation. In a fairer, more inclusive economy. In using our talents to make the world cleaner and safer. Come join us.
