Lead-To-Cash - Senior Business Analyst

Job description

Are you passionate about designing and implementing processes and solutions that empower great customer and employee experience? Do you enjoy collaborating with teams that make a difference? About our Team Digital Business Solutions (DBS) delivers innovation and solves customer and business problems, leveraging the power of technology and data. We partner with customers, authors, editors, and Elsevier colleagues, to drive digital optimisation across Elsevier. Our ambition is to deliver frictionless and personalised experience and streamline processes that support cost optimization. We provide expertise to understand and solve business challenges. About the Role The Senior Business Analyst role will work with business units, supporting several initiatives driving modernisation, simplification, and consolidation of services. The role will focus on helping business partners hunt for value opportunities for customers, authors and employees, gathering and analysing data, defining current processes and requirements, and identifying and documenting process improvements and functional specifications. Responsibilities Partner with business and product teams to document current business process and challenges, recommend process improvement and design future state processes Gather business requirements, high level user stories and acceptance criteria Maintain stakeholder expectations and raise appropriate issues to project managers as necessary Develop “trusted advisor” relationship with senior stakeholders through effective communication Work with technology teams to produce detailed user stories and acceptance criteria to support development and QA teams Perform analysis on existing systems; identifying options for potential solutions and assess for both technical and business suitability Requirements Proven experience in process modelling (BPMN standard), eliciting business requirements, and translating them into clear user stories and acceptance criteria Solid understanding of software development methodologies, platforms, and tools Demonstrated ability to plan and facilitate small to medium-sized workshops Strong verbal and written communication skills, enabling effective engagement across all organisational levels, including the production of high-quality process documentation Hands-on experience working in agile environments using recognised delivery frameworks such as Agile, Scrum, and Kanban Experience performing the Business Analyst role across the full software development lifecycle Experience with Lead-to-Cash processes and Salesforce Exposure to data analytics and data-driven decision-making and familiarity with tools such as Jira, Confluence, Slack, Microsoft Office, and Microsoft Teams Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .