Lead Transportation Specialist - Dispatch Operations

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: • Multiple medical plans including a high deductible, low cost health plan • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance • Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation • Employee Stock Purchase Program with additional opportunities to earn stock in the Company • Retirement planning through the Company’s 401(k) Who we are looking for: The Lead Transportation Specialist - Dispatch Operations is responsible for overseeing and coordinating complex carrier operations tasks within the Transportation team. This role implements processes and procedures established by the Transportation department to support carriers by leading, coordinating and triaging customer and carrier inquiries and transactions. The Team Lead, Transportation - Dispatch Operations partners with carriers, customers, internal management and Teammates to ensure the smooth operations of the team. This role performs analytical and data transformation duties with minimal supervision. What you will do: • Actively and consistently support all efforts to simplify and enhance the customer experience. • Assist management in operational planning and the execution of key initiatives to improve workflows and efficiency. • Perform data analysis to identify trends, inform decision-making, and support strategic planning. • Monitor and report on key performance indicators (KPIs) across various operational functions. • Support the creation, maintenance, and organization of critical resources, including SOPs, policies, and process documentation. • Identify and propose process improvements to enhance operational efficiency and alignment with business objectives. • Coordinate and assist with special projects, ensuring they are delivered on time and meet quality standards. • Provide detailed research and insights into business and operational challenges. • Act as a liaison between management and the broader team, facilitating communication and alignment on key objectives. • Collaborate with teams to troubleshoot issues, develop solutions, and ensure smooth operations. • Assist in the development and tracking of project timelines and milestones to ensure successful execution. • Prepare presentations, reports, and materials for leadership meetings and project updates. • Perform additional duties as assigned. What you will need: • Ability to read, write, speak and understand English. • High School Diploma or GED required; Bachelor’s degree preferred. • 5+ years’ customer service and transportation, supply chain, or logistics experience • Experience in data and analytics preferred. • Complex problem-solving ability • Dedicated team leadership skills • Demonstrated partnership skills, including peers and stakeholders. • Proven customer service ability • Communication and organizational skills • Sense of urgency and self-motivation • Experience with business technology, including Microsoft Office or G Suite, and Salesforce. #LI-CG1 Our Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice. No immigration or work visa sponsorship provided for this position. Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.