Lead UX Designer - Platform Tools

Job description

**ABOUT QUINCE** Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. **OUR CULTURE** Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. - We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. - Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. - Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. **THE ROLE** **Lead UX Designer — Platform Tools** Quince is looking for a Lead UX Designer to own the end-to-end design of key internal Platform Tool product areas that support critical business and operational workflows, such as our Warehouse Management Portal. This is a senior, highly hands-on individual contributor role with significant ownership. You will own specific product areas from problem definition and product strategy through detailed design, implementation, and iteration. Our Platform Tools support complex operational processes and users across different functions and environments. The problems are often ambiguous, interconnected, and highly dependent on understanding how the business actually operates. You will be expected to go beyond translating requirements into screens — working with Product, Engineering, Operations, and end users to identify problems, understand workflows, determine what should be built, and define the right experience within your product areas. This role is ideal for a senior designer who enjoys ownership, ambiguity, systems thinking, and bringing structure to complex problems. You should be comfortable independently driving work forward even when requirements are incomplete or the solution is not yet defined. You will also help shape how Quince designs and builds products in an increasingly AI-native environment. We are looking for someone who actively uses tools such as Claude, Figma Make, and other AI-powered design and development tools to accelerate exploration, prototyping, iteration, and collaboration with Engineering. **Responsibilities** **What You'll Work On:** - Key product areas across Quince’s internal and external-facing Platform Tools - Dashboards and data-heavy interfaces used to monitor and manage business operations - Complex workflows involving multiple states, exceptions, roles, permissions, and dependencies - Information architecture and navigation within and across assigned Platform Tool product areas - Foundational UX and interaction patterns for complex operational products - New product surfaces as Platform Tools expand in scope and capability - The continued application and evolution of Quince's Platform Design System and AI-Native Design System **What You’ll Do:** - Own UX design end to end across assigned Platform Tool product areas, from problem definition and product strategy through detailed design, implementation, and iteration. - Partner closely with Product, Engineering, Operations, and end users to understand needs, define problems, and determine what should be built — not just how it should look. - Translate complex and ambiguous business requirements into simple, efficient, and scalable workflows and experiences. - Define information architecture, interaction models, user flows, and detailed UI while making thoughtful decisions around hierarchy, patterns, and tradeoffs. - Prototype and iterate quickly to explore ideas, validate solutions, and align with cross-functional partners before and during development. - Partner with Engineering through implementation to ensure shipped experiences meet a high bar for usability, consistency, and quality. - Apply and evolve Quince’s design system, contributing reusable patterns that can scale across the broader Platform Tools ecosystem. - Use AI tools such as Claude and Figma Make as a core part of the design process to accelerate exploration, prototyping, iteration, and collaboration. **Qualifications** **Required:** - 7+ years of UX or Product Design experience - Experience designing complex B2B, enterprise, SaaS, or operational products - Proven ability to own ambiguous product problems end to end as a senior IC - Strong UX and visual judgment across complex, data-heavy workflows - Strong systems thinking, interaction design, and information architecture skills - Ability to balance user needs, business goals, and technical constraints - Strong collaboration and communication skills across Product, Engineering, and business stakeholders - Hands-on experience using AI tools such as Claude, Figma Make, or similar tools as part of the design process **Preferred:** - Experience with logistics, supply chain, warehouse, fulfillment, or related operational domains - Experience designing tools used in physical operational environments - Experience contributing to design systems or reusable UX patterns - Experience creating functional prototypes with front-end code or AI-assisted development tools - Experience designing AI-powered product experiences or workflows **Pay Range: $160,000 - $180,000 + bonus + equity** *All posted ranges are reflective of base salary and may vary depending upon experience level and location.* *Bonus and equity may also be provided for eligible roles.* Pay Range $160,000—$180,000 USD **WHY QUINCE?** Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. **EQUAL OPPORTUNITY & HIRING INTEGRITY** Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing [this accommodation form](https://forms.gle/DpJ11jHa1WbqfUWB9). We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. *Security Advisory: Beware of Frauds* At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.