Lead – Workspace Transportation

**InMobi (Corporate)** InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. **InMobi Advertising** InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit . **Glance** Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit . **InMobi Advertising** is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact. Through **Glance AI,** we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery. Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide. Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company’s Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond. At **InMobi Advertising**, you’ll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit [](http://www.inmobi.com/) # Role overview We are looking for a Lead – Workspace Transportation to manage employee transportation for our Bangalore office. As the service expands, this role will own daily operations, vendor performance, route planning, employee communication, and cost control, with a strong focus on safety and reliable pickup and drop services. The lead will be the primary contact for transportation matters and work closely with Workspace leadership, transport partners, Security, HR, Finance, and Procurement. The role requires hands-on operational ownership, sound judgment during disruptions, and a practical understanding of Bangalore traffic and employee commuting needs. # Key responsibilities ## Daily operations and capacity planning - Oversee daily pickup and drop operations, including trip scheduling, vehicle allocation, driver readiness, dispatch, and completion tracking. - Plan service capacity using employee demand, office attendance, shift timings, new joiner requirements, and approved service coverage. - Coordinate route planning and pickup points to balance employee convenience, travel time, vehicle occupancy, and cost. Review routes regularly as demand changes. - Account for Bangalore traffic, rain, road closures, and peak-hour congestion when setting schedules. Arrange approved backup vehicles and vendors for disruptions. - Monitor live trips through the transport platform and vendor control teams. Respond promptly to delays, missed pickups, vehicle breakdowns, and last-minute changes. - Maintain clear operating procedures for bookings, cancellations, no-shows, route changes, exceptions, and escalation handovers. ## Vendor and driver management - Manage transport partners against agreed service levels, fleet commitments, pricing, and response times. Conduct regular reviews and document corrective actions. - Coordinate with vendor supervisors and dispatch teams to ensure sufficient vehicles, qualified drivers, and operational support for each service window. - Assess proposed vendors with Procurement and relevant teams, compare quotations, and support commercial discussions and onboarding. - Monitor driver conduct, punctuality, route adherence, and complaints. Require vendors to address inappropriate behaviour and recurring performance issues. - Track vendor contracts, renewal dates, rate cards, and service commitments. Maintain an updated contact directory and escalation matrix. # Safety service quality and financial ownership ## Employee safety and transport compliance - Coordinate verification of driver identity, licences, background checks, and required vehicle documents through approved company and vendor processes. - Track validity of applicable vehicle permits, insurance, fitness, pollution certificates, and other required records with vendors and the relevant internal teams. - Ensure vendors follow company-approved transport safety procedures, including applicable requirements for late-hour travel and women employee safety. - Monitor the availability and functioning of required vehicle safety features, tracking systems, emergency contacts, and communication arrangements. - Coordinate periodic vehicle and service checks with vendors. Escalate unsafe vehicles or drivers promptly and arrange replacements before service resumes. - Handle employee location, contact, and trip data confidentially, with access and sharing limited to approved business needs. ## Escalations and emergency response - Act as the primary operational escalation contact for employee transport concerns and coordinate timely resolution with vendors and internal teams. - Maintain response procedures for accidents, breakdowns, safety concerns, severe weather, and service disruptions. Coordinate with Security and emergency services when needed. - Keep employees informed of delays and alternative arrangements through approved channels, with clear updates until the issue is resolved. - Prepare contingency plans for vehicle shortages, vendor outages, and driver availability issues, including approved alternate providers. - Document incidents, investigate causes with the responsible teams, and track preventive actions. Escalate material safety or service failures to Workspace leadership. - Provide support during critical service windows and after-hours emergencies under an agreed coverage arrangement, with documented backup and handovers. ## Budgets billing and cost control - Prepare transportation budgets and demand forecasts. Monitor monthly spending and highlight variances or additional funding needs before commitments are made. - Validate vendor invoices against completed trips, approved rate cards, kilometres or hours where applicable, and authorised additional charges. - Maintain supporting trip records, approvals, purchase orders where applicable, invoices, and reconciliation reports for payment and audit. - Work with Finance and Procurement to resolve billing discrepancies and ensure approved payments are processed within agreed timelines. - Improve vehicle utilisation and route efficiency, reduce avoidable empty runs and no-shows, and assess savings without compromising safety or agreed service standards. # Employee experience reporting and candidate requirements ## Employee communication and continuous improvement - Explain transport eligibility, booking processes, pickup schedules, cancellations, and service changes clearly to employees. - Coordinate with HR and Workspace teams to support new joiner transport onboarding and changes in employee commuting requirements. - Collect employee feedback, track complaints to closure, and identify recurring issues requiring route changes or vendor action. - Maintain an operational dashboard covering punctuality, completed and missed trips, occupancy, complaints, incidents, vendor performance, and costs. - Share regular updates with Workspace leadership and recommend service improvements supported by operational data. Establish measurable service targets with leadership and vendors. ## Education and experience - Bachelor’s degree in any discipline. A qualification in operations, logistics, supply chain, hospitality, or business administration is preferred. - Preferably five to eight years of relevant experience in corporate employee transportation, fleet operations, or transport vendor management, including experience independently leading operations. - Experience managing multiple transport vendors, service escalations, route planning, billing validation, and operational reporting. - Strong understanding of Bangalore commuting patterns and practical experience managing services during traffic congestion and operational disruptions. - Experience using employee transport management platforms such as RouteMatic or similar systems is preferred. ## Skills and working approach - Strong English communication and stakeholder coordination. Working knowledge of Kannada or Hindi is helpful for local vendor coordination. - Proficiency in Microsoft Excel, including expense trackers, data reconciliation, and service dashboards; working knowledge of Word and PowerPoint. - Ability to prioritise live operational issues, make decisions within delegated authority, and escalate risks early. - Strong negotiation, attention to detail, and follow-through, with a service mindset and a firm approach to safety and vendor accountability. - Ability to guide vendor supervisors and transport coordinators, maintain clear handovers, and support onsite operations across required service windows. ## Measures of success - Pickup and drop punctuality and trip fulfilment against agreed service targets. - Timely resolution of employee concerns and fewer recurring vendor failures. - Complete and current driver and vehicle verification records, with safety actions tracked to closure. - Accurate billing reconciliation, timely monthly reporting, and spending within approved budgets. - Improved vehicle utilisation and route efficiency, supported by a tested contingency and escalation plan. Since 2007, InMobi has built the extraordinary. Beyond just technology. It has built a way of working. Across 16 offices globally, through every pivot and breakthrough, one thing has remained constant: we are builders, dreamers, doers. We are fluid enough to move fast, grounded enough to own outcomes, and human enough to care deeply about the work and about one another. Culture is at the core of that ethos. It has been co-created by the people who built this company and by those continuing to shape it every day. It lives in how we work, how decisions are made, how teams show up for one another, and how seriously we take the responsibility to build the best. This is a place where ambition and belonging occupy the same space. Where the bar is high and the support is real. Where freedom comes with trust, and trust comes with accountability. Where you are valued not only for what you do, but for the perspective, judgment and humanity you bring to the work. Where you will be challenged by the work and supported by the communities, passions and experiences that shape who you are beyond your role. If this sounds like the place you have been looking for, join us. Find out more here: [InMobi Culture](https://www.inmobi.com/company/culture)