Lead Writer- Peoria, IL

Job description

Join Komatsu and Be Part of Something Big! Job Overview ( ) Employer: Komatsu America Corp. Job Title: Lead Writer Location: 2300 NE Adams St., Peoria, IL, 61639 Rate of Pay: $87,880/year - $102,000/year Key Job Responsibilities Manage Department Projects and Support Department Goals o Use Asana, Instagantt, and reporting tools to manage writer projects in the department. • Review and approve new project setup. • Assign due dates based on project criteria. • Review projects weekly to ensure team meets deadlines. o Oversee Department Goals to completion. • Support team goal completion. Utilize Asana and Instagantt. • Review team goals to identify potential walls or bottle necks. o Assign new projects based on project forecast. • Use system tools to forecast next assignments for writers. Manage creation and lifecycle of Parts, Service, and Operator Manuals for Komatsu Machinery o Analyze engineering and field data for new machines and machine updates. • Analyze Bills of Materials and Engineering Change Notices. • Correct materials based on field notifications. • Analyze engineering evaluations for new features. • Interview subject matter experts (SME) (Distributors, customers, internal personnel) for content creation. o Manage new illustrations through approved vendors. Create illustrations as required. • Utilize 3D Cad (Creoview), 2D Part Drawings, and 2D Assembly Drawings for accurate data. • Use Adobe Photoshop and Illustrator to create and modify illustrations. o Manage multiple projects through Asana / Instagantt. • Manage tasks and deadlines and keep up to date project status. • Collaborate with the team to ensure projects stay on task. o Maintain and improve Standard Operating Procedures (SOP) for all manual types. Manage and resolve Technical Service Inquiries from the field and internally o Manage Technical Service Inquiries from online field reporting system (SQIS/Salesforce). • Research and resolve content issues to completion. • Collaborate with customers/SMEs/Komatsu Ltd. to resolve inquiries • Manage multiple TSIs to completion. o Manage Parts Change Requests (PCR) from the field or Parts Technical team. • Research and resolve content issues using data analysis tools and parts technical team. • Correct errors in source material and collaborate with Distribution team as required. Maintain Internal and External Procedures and Standards o Support Workflow Management and Standard Operating Procedures (SOP) for the department. • Create, revise, maintain workflows for department responsibilities. • Manage creation, revision, maintenance of standard operating procedures for department responsibilities. • Manage multiple TSIs to completion. o Review and improve workflow management with external departments. • Manage writer / engineering relationships through meeting reviews. • Work with engineering management to improve markup reviews times, quality of meetings, and writer proficiency. Participate in Continuous Improvement o Develop new solutions through technology or systems to improve speed, accuracy, and quality of content creation and delivery. o Support department goals and initiatives. o Other tasks as required by management. Telecommuting: permitted within normal commuting distance of the worksite 1 day/week. Employees Supervised: three (3), Tech Writer, Technical Writer, Senior Tech Writer Travel: up to 10% domestic travel and up to 5% international travel required. Qualifications/Requirements Education/Experience Requirements : Bachelor’s degree, or foreign equivalent in Technical Communication, Mechanical Engineering, or a related field, or equivalent, and five (5) years of progressively responsible, post baccalaureate, related engineering experience. Skill Requirements : Additionally, the applicant must have: Experience analyzing engineering data and engineering drawings to identify serviceability; Experience with XML/Structured Authoring Tools (Framemaker, OxygenXML, Arbortext); Experience with ERP and BOM Management; Experience with Technical Writing; Experience with Project Management; and Experience with Adobe Creative Suite (Illustrator, Photoshop). Additional Information Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. • Health benefits: Medical, dental, vision, HSA, wellness programs, etc. • 401k and/or employee savings programs • Employee time off (vacation and designated holidays) • Employee and family assistance programs • Disability benefits • Life insurance • Employee learning and development programs #LI-DNI