Job Purpose: To provide effective, engaging, and detail-oriented wrap-around support to Saxbys cafe operations. Lead and develop the teams of ’high load’ cafes (new café openings and underperforming existing cafes), and bring them up to Saxbys’ standards of high performance. The Leadership Training Specialist will embody Saxbys mission and core values by setting the tone for preparedness and accountability in-person at the café level – leading by example and developing the café leadership team to reach a high level of self-sufficiency. This is a traveling position that will respond to cafe operational needs across Saxbys’ operating regions.
Summary of Duties and Responsibilities
Leadership Training Specialists will provide various levels of training & development support for the cafes in which they are assigned. The support will include but is not limited to the following:
SCEO Support/Cafe Ops Support
- Foster positive relationships with SCEOs/current team members in the cafe
- This will include following all Saxbys standards and leading by example
- Hold team members accountable by using Coaching and Counseling forms effectively
- Increase productivity and efficiency within the cafe
- Effectively communicate with SCEOs in regard to the following:
- Shifts worked in the cafe
- Cafe product needs and OOS
- Team member progress and trainings you have conducted
- Promotions/C&C forms needed
- Facilities needs
- Lead the HQ level wraparound in cafe support for each assigned cafe
- Assigned cafes will include travel to any existing Saxbys cafe or upcoming new cafe openings
- Travel will typically include 80% of the week onsite
- There is potential for staying onsite for up to 10 consecutive days on an event basis (e,g, cafe grand opening training)
- Comp time would be granted to offset working time for any of these instances
- Assume full responsibility of the cafe and all admin tasks if the cafe is without a SCEO or Cafe Ops Manager
- In-cafe time will include days, nights, and weekends depending on the needs of the cafe
- Serve as a liaison between cafes and the cafe ops team
- Develop a situation assessment + action plan at the kickoff of every café assignment in order to set expectations for oneself and the café team
- Develop and implement action plans for a cafe that score below passing on any Cafe Quality Service Review
- Support effective and efficient roll out of new products in the cafe ○ Read and master roll out guidelines and plans
- Shadow team members on new procedures and steps for new products ○ Ensure quality is maintained in accordance with roll out guide standards for new products
Hiring/Training & Development
- Set the expectation for Team Lead & Trainer hours coverage at the onset of each café assignment, and then subsequently lead the hiring, training, and development to meet that metric.
- Interview and hire both hourly and salary team members based on cafe needs
- Communicate with new team members before and after onboarding and training
- Complete training shifts with new/current team members in the Hospitality, Barista, Culinary, and Team Lead roles
- Coordinate scheduling with SCEOs (when applicable)
- Follow training guidelines to ensure excellent training experience for all team members
- Complete all pre and post training administrative work including trainee assessments
- Develop current team members
- Facilitate promotions
- Delivering Coaching and Counseling forms as needed
Travel Requirements
- Travel required up to 80% of the time
- Valid Driver's license
- Reliable transportation
- Travel days and time off
- Competitive comp time/time off
- Days off can be combined and saved for a later date if necessary because of work requirements
- Comp time cannot exceed 5 days being used consecutively
- Cafe visits may require you to be onsite for up to ten days in a row
Qualifications:
- Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:
- We are a community serving our community
- We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined) ○ Profit Creates Opportunity
- We live with pride, passion, and purpose
- Care personally and communicate openly
- Serve yourself by serving others
- Food & Beverage Retail management and training experience. Saxbys' experience highly preferred.
- Demonstrate compassion and patience for new team members through their development
- Effective verbal and written communication skills required
- Thorough knowledge of Saxbys standards and procedures
- Flexible schedule including early morning, night, and weekend availability
- Physical Requirements
- Able to stand, walk, and smile for extended periods of time
- Able to stoop and kneel
- Push, pull, lift, or carry up to 35 lbs.
- Ascend and descend ladders, stairs, ramps
