Learning Consultant

Job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking a Strategic Learning Consultant to work with K12 or Higher Education institutions as part of our Learning Services team. Strategic Learning Consultants help customers manage change and deepen and elevate their use of Instructure products to meet organizational goals through strategic planning, customized consultation, applicable resource development, project management, training, and hands-on targeted coaching. To lead positive change, increase platform adoption, enhance learner engagement, and drive organization-specific initiatives, the team tailors content and customer experience to support institutions. This position will focus specifically on working with project sponsors, institution leaders, instructional designers, instructional coaches, faculty, and other staff to effectively use Instructure products to meet the organization’s instructional goals. Providing exceptional customer service to maintain strong relationships will be critical in this role. A successful Strategic Consultant will help the customer plan for change, increase and enhance Instructure product use across the organization, incorporate best practices, and build capacity within the organization to sustain their use after the consulting period is over. What you will be doing: - Collaborate with key stakeholders to create and execute effective and detailed communication, training, and engagement plans. - Act as an agent of change within the organization to support the implementation of the organization's vision and goals for Instructure products. - Use data effectively and follow an inquiry process to share your analysis of challenges, apply targeted strategies, and elevate the teaching and learning within Instructure products. - Mentor and motivate organization leaders, faculty, designers, and staff on all things Instructure, specifically Canvas, Mastery Connect & Impact, and inspire educators to achieve unparalleled awesomeness with these products. - Listen to the needs of the organization and help to meet those needs with Instructure products, including building adoption resources, model courses, and other key deliverables. - Plan, schedule, and conduct product training and consulting sessions using appropriate tools and organizational skills. - Help leaders make connections between product usage and instructional best practices for learners. - Follow-up after consulting sessions to monitor progress and promote success. - Collaborate with team members, Instructure employees, and customers to enhance our product(s) use across the organization. - Prepare, curate, and deliver amazing help documents, incredible course materials, and superstar presentations specific to the organization. - Demonstrate a willingness to tackle any task that supports the customer’s rollout of the Instructure Learning Platform while also following internal procedures, Instructure security and privacy protocols, and institution policies. - Travel to support the rollout of Instructure products as needed and appropriate. - Identify areas where additional support, training, or consulting are needed. Here is what you will need to know/have: - At least three years of teaching, or consulting experience in a K12 or higher education setting, including experience with a digital learning environment. - At least two years of Canvas and/or Mastery Connect experience is required, more preferred, including making awesome and engaging Canvas courses that are responsive to and inclusive of teaching and learning needs in a digital learning environment. Additional experience with other Instructure tools is a plus, including, Studio, Catalog, Credentials, or Impact. - At least one year in an educational leadership position overseeing a team that supports the use of a learning and assessment management system for pedagogical purposes, more preferred. - Experience leading change, building strong relationships, effective professional development programs, and rolling out a technology platform to a large organization. - Current knowledge of technology adoption strategies, professional development protocols, and educational technology best practices. - Impeccable executive leadership presence and top-notch verbal and written communication and interpersonal skills. - Creative thinking, strong problem-solving skills, and attention to detail. Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. - Ability to effectively prioritize and execute tasks in a high-pressure environment and be comfortable with ambiguity. - Experience with delivering awe-inspiring presentations in an educational environment and the ability to keep consulting sessions fresh, fun, effective, and relevant. - Ability to react to project adjustments and alterations promptly and efficiently. - Willingness to tackle any task supporting the customer’s Instructure product rollout. - Bachelor’s Degree in Instructional Technology or equivalent. Master’s Degree in Educational Leadership or Instructional Technology a plus. - Willingness to travel to client sites is required. Future assignments may require additional travel and extended onsite engagements in other locations. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. - Comprehensive wellness programs and mental health support - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth - The technology and tools you need to do your best work - Motivosity employee recognition program - A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.