Learning Content Developer

Job description

Position Summary Reporting to the Human Resources function, this role is responsible for designing, developing, and maintaining learning content across retail stores, corporate functions, customer care, and distribution operations. The Learning Content Developer will translate business strategies, product education, selling techniques, leadership expectations, and operational processes into effective learning solutions that drive performance and engagement. This position combines instructional design expertise with a deep appreciation for luxury retail, fine jewelry, craftsmanship, and brand storytelling. Essential Functions Learning Content Development Design and develop engaging learning experiences using adult learning principles and instructional design methodologies. Create digital, instructor-led, virtual, and blended learning solutions to support onboarding, capability development, compliance, leadership development, and operational excellence programs. Develop facilitator guides, participant workbooks, job aids, discussion guides, coaching tools, assessments, and presentation materials. Create microlearning, video-based learning, and performance support resources that can be easily consumed in a retail environment. Ensure learning materials are visually compelling, brand-aligned, and reflective of the company's luxury positioning. Product & Brand Education Partner with merchandising, design, marketing, and product development teams to create learning programs that educate employees on product collections, gemstones, metals, craftsmanship, and brand heritage. Translate technical product information into compelling learning experiences that enable associates to confidently communicate product value and differentiation. Develop content that strengthens storytelling capabilities and enhances customer interactions throughout the sales journey. Retail & Omnichannel Learning Create learning solutions that support employees across stores, digital commerce, customer care, and corporate functions. Develop content that reinforces selling excellence, customer experience standards, operational processes, and omnichannel capabilities. Ensure learning experiences support consistency across all customer touchpoints. Project Management & Stakeholder Partnership Collaborate with business leaders and subject matter experts to identify learning needs and define solution requirements. Manage multiple learning projects simultaneously while meeting deadlines and maintaining quality standards. Conduct needs analyses and recommend learning solutions aligned with organizational objectives. Review and update existing training materials to ensure ongoing relevance, accuracy, and effectiveness. Measurement & Continuous Improvement Evaluate learning effectiveness through assessments, feedback, and performance metrics. Analyze learner engagement and completion data to identify opportunities for improvement. Continuously enhance content quality, learning experience design, and delivery effectiveness. Qualifications Bachelor's degree in Instructional Design, Learning & Development, Education, Communications, Human Resources, Organizational Development, or a related field preferred. 3-7 years of experience designing and developing learning content in retail, hospitality, consumer goods, luxury, or a similarly customer-focused environment. Experience creating instructor-led, virtual, eLearning, and microlearning content. Demonstrated success translating complex concepts into engaging learning experiences. Experience partnering with subject matter experts and organizational leaders. Technical Skills Proficiency with learning authoring tools such as Articulate Storyline, Rise, Adobe Captivate, Camtasia, or similar platforms. Experience developing facilitator materials, job aids, presentations, and digital learning assets. Working knowledge of Learning Management Systems (LMS). Strong Microsoft PowerPoint, Word, and other productivity tool skills. Video editing and multimedia development experience preferred. Core Competencies To thrive and grow with our company, you must possess and continue to develop the following competencies: Customer Focus : Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value. Driving for Results : Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. Building Trusting Relationships : Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions. Adaptability : Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful. Growth Orientation : Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results. Equal Employment Opportunities LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. Other Duties Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. About Us Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for women and men. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.