Learning & Development Apprentice

Job description

About HighLevel: HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts. About the role We’re looking for a Learning & Development Apprentice to support onboarding, learning operations, LMS management, content creation, and learning programs at HighLevel. This is a great opportunity to gain hands-on experience in L&D while working with global teams in a fast-paced, remote-first environment. Programme Details: Work Type: Apprenticeship Department: People Sub Department: Talent Management Duration: 6 months Monthly Stipend: 45000 INR Location: Remote - India Programme Start: September 2026 Responsibilities Onboarding & Learning Operations Manage onboarding workflows on Sana (our AI-native LMS) Track completion, maintain data, and conduct periodic analysis and provide meaningful insights Ensure a smooth experience for new hires globally through enabling assimilation journeys Resolve employee queries and challenges related to the LMS and learning policies LMS Management (Sana) Develop and strengthen a standard operating procedure for admins Own course assignments, catalogue hygiene, and platform quality Generate basic reports and insights on learner engagement Content Creation (AI-enabled) Build simple learning modules using AI-native tools Work with & guide internal teams to convert knowledge into structured content Program & Process Management Maintain trackers, SOPs, and documentation Coordinate with internal stakeholders and external partners Learning Session Execution Run sessions end-to-end (setup, communication, attendance, feedback) Analyse feedback and identify areas to improve Requirements Recent graduate or final-year student (HR, Business, Psychology, EdTech, or related fields) Comfortable working in a fast-paced, evolving environment Strong written communicator, able to create clear, structured content Proactive and reliable - you take ownership without needing close supervision Comfortable working with tools (Google Workspace, Slack, Notion, etc.). You enjoy trying out new tools (AI tools, productivity apps, etc.) and figuring things out on your own Comfortable creating simple, structured content — slides, docs, or basic visual design Advanced proficiency in Google Sheets (or Excel) and comfort working with data and simple analysis Naturally curious — you tend to ask “how does this work?” when exploring new platforms HighLevel India Apprenticeship Policy: This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (as amended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM) Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notified by the Ministry of Skill Development and Entrepreneurship. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our Privacy Policy before submitting your application About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.Our PeopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.Our ImpactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts. HighLevel India Apprenticeship Policy:This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (asamended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM)Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notifiedby the Ministry of Skill Development and Entrepreneurship. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.We encourage you to review our Privacy Policy before submitting your application