Learning & Development Lead, Operations

Job description

**Learning & Development Lead — Operations** **Role Overview** The Learning & Development Lead owns training and readiness for Physical Intelligence's robot operator workforce. This person is responsible for designing and running the systems that take a new operator from candidate work trial through their first 30–60 days, with the goal of getting people productive quickly while maintaining a high quality bar. They also own ongoing training as the work changes. When researchers introduce new robot workflows, tasks, tools, or operating procedures, the Learning & Development Lead translates those changes into training that can be rolled out quickly and consistently across the operation. This is a highly operational training role. We are looking for someone who has built or owned training programs for hourly or frontline employees and knows how to turn complex work into a simple, repeatable learning process. **Responsibilities** **Operator Trials & Readiness** - Own the operator work-trial program and ensure candidates are evaluated consistently. - Maintain clear trial standards, evaluator guidance, and scoring criteria. - Partner with recruiting and operations to continuously improve what the trial predicts about future operator success. **New-Hire Onboarding** - Build and run onboarding from day one through the first 30–60 days. - Define what an operator should know and be able to do at each stage of ramp. - Create training plans, checklists, certification steps, and readiness milestones. - Identify struggling operators early and create clear paths for remediation. - Continuously improve time-to-productivity for new hires. **New Workflow Training** - Partner with researchers and operations teams when new robot tasks, systems, or processes are introduced. - Learn new workflows quickly and translate them into clear training materials and operating instructions. - Design the rollout plan needed to train a large operator population quickly. - Track who has been trained and verify that the training actually resulted in correct execution. - Maintain consistency as training expands across shifts, teams, and locations. **Training Operations** - Maintain a clear training calendar and ensure training happens when required. - Coordinate trainers, operators, shift leads, and researchers. - Keep training materials current as workflows change. - Build repeatable processes so training does not depend on tribal knowledge. - Track training completion, readiness, and performance metrics. **Continuous Improvement** - Use operator performance data and feedback to identify gaps in training. - Work with operations leaders to understand recurring quality or productivity issues. - Determine whether problems are caused by training, instructions, process, tooling, or something else. - Continuously simplify and improve how operators learn. **What We're Looking For** - Experience owning training, onboarding, or workforce development programs for hourly or frontline employees. - Demonstrated ability to get new employees productive quickly. - Experience building structured ramp programs with clear milestones and standards. - Strong operational organization and follow-through. - Able to turn ambiguous or technical workflows into simple, teachable processes. - Comfortable managing trainers, who are responsible for training large groups of people on new procedures under tight timelines. - Strong written and verbal communication. - Able to work effectively with both highly technical stakeholders, trainers, and frontline operators. - Comfortable in an environment where processes and requirements change frequently. - Uses data and observation to improve training rather than relying only on subjective feedback. Experience in robotics is not required. *Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.*