Learning & Development Manager - Fairmont Agra

The Learning & Development Manager is responsible for designing, implementing, and managing comprehensive learning strategies to enhance employee capabilities, service excellence, leadership development, and operational performance. The role ensures that all associates are equipped with the knowledge, skills, and behaviours required to deliver exceptional guest experiences in line with luxury hotel standards. Key Responsibilities Develop and implement the annual Learning & Development strategy aligned with hotel business objectives. Conduct training needs analysis in coordination with department heads and management. Create and manage the annual training calendar covering operational, behavioural, compliance, and leadership programmes. Identify skill gaps across departments and design targeted learning interventions to address organisational priorities. Oversee the delivery of all training programmes, ensuring quality, consistency, and alignment with luxury hospitality standards. Facilitate or coordinate delivery of induction, technical, and soft skills training for all employee levels. Develop and deliver specialised training in guest service excellence, cultural sensitivity, and luxury service standards Recruit, train, and develop internal trainers and subject matter experts to support learning delivery. Provide ongoing coaching and support to training facilitators to maintain programme quality and effectiveness. Evaluate the effectiveness of learning programmes through assessments, feedback, and performance metrics. Monitor training outcomes and adjust programmes based on evaluation results and changing business needs. Manage learning management systems (LMS) and training documentation to ensure accurate record-keeping and compliance. Administer training budgets and manage learning resources efficiently. Design and implement leadership development programmes for supervisory and management staff. Support succession planning and employee retention through targeted development opportunities. Ensure all mandatory compliance training is delivered and documented in accordance with regulatory requirements. Prepare regular reports on training metrics, participation rates, and programme impact for senior management. Bachelor's degree in Human Resources, Hotel Management, Hospitality Management, Business Administration, or a related field. Professional certification in Learning & Development, Training, or HR is preferred. Minimum 8–10 years of experience in Learning & Development, Training, or Human Resources. Prior experience in a 5-star hotel or luxury hospitality environment is highly preferred. WHAT IS IN IT FOR YOU: Come As You Are Work With Purpose Grow, Learn and Enjoy Explore Limitless Possibilities "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"