Learning, Development & Quality Manager – Amanera

Job description

Location Overview Join our team in Amanera. Backed by jungle, fronted by a sweep of Atlantic Ocean, Amanera enjoys a panoramic clifftop perch on the Dominican Republic’s pristine north coast beaches. Set above the celebrated golden sands of Playa Grande, the resort offers unparalleled access to water sports and back-to-nature experiences, infused with the spice and flavour of Dominican life. Role We are looking for a Learning and Development and Quality Manager to join our team. In this role, you will support the design and delivery of learning programmes that strengthen service excellence across the resort. You will help colleagues grow, enhance operational quality, and reinforce our culture and values. You will play an important part in ensuring that every guest experience reflects our commitment to exceptional service and continuous improvement. Responsibilities Support the creation and delivery of learning and development programmes that meet operational needs Maintain annual training plans and collaborate with leaders to ensure programmes are delivered effectively Assist with quality assurance processes, including audits and performance reviews, to identify training needs Provide onboarding, coaching, and development support for colleagues and new leaders Deliver core learning programmes, including orientation, service skills, and supervisory development Maintain accurate training records and ensure compliance with mandatory learning requirements Coordinate cross‑training, language training, and internship programmes with internal and external partners Support corporate learning initiatives and guide participants through development programmes Manage the learning and development budget and identify cost‑effective training solutions From time to time assist with recruitment effort including but not limited to coordination of interviews, background checks, job postings, among other recruitment tasks. Assist in other related HR tasks delegated. Requirements Minimum of two years’ experience in learning and development within a luxury service environment Bachelor’s degree in Hospitality, Tourism, Business Administration, Human Resources, or a related field Proficiency in written and verbal communication in English, with additional languages an advantage Strong knowledge of modern learning tools, technology, and learning management systems Excellent communication, presentation, and interpersonal skills, with the ability to work collaboratively across departments Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. Access to our training platform Discounts in Food and Beverage outlets Discounts on Aman retail Meals while on duty Housing allowance Private health insurance Attractive service charge If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.