Learning & Development Trainer

L&D Trainer and Instructional Designer This role delivers Empower training to clients, in person and virtually, and helps build the training content behind it. Most of the time goes to delivery. The trainer gets clients through implementation and go-live with confidence, then points them to the knowledge base and Dark Matter Academy so they can keep going on their own. Responsibilities Lead on-site and virtual instructor-led training for implementing and existing clients, including Empower System Administration, POS in Empower, and Aiva. Deliver Lunch and Learns and train-the-trainer sessions. Help build and update training materials, and turn delivered sessions into knowledge base articles. Share client feedback and training gaps with the L&D team. Qualifications Empower or mortgage LOS experience. Strong client-facing facilitation skills, both in-person and virtual. Working knowledge of instructional design. Able to travel for on-site training. FLSA Designation (US Only): Exempt Salary Range: The estimated base salary range for this role is USD$90,000.00 - USD$110,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations. Other Compensation (US Only): This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire. Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year. We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at . NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records. #LI-MA1 #DMT