Learning Experience Designer, Customer Enablement

Job description

About Laivly Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience. About the role The team at Laivly is looking for an Learning Experience Designer, Customer Enablement to help customers get the most out of our products. This is more than a traditional instructional design role. You'll become an expert in the Laivly platform, working closely with Product, Customer Success, Engineering, Solutions, Implementations, and Support to transform complex product functionality into engaging learning experiences that drive adoption and customer success. You'll design digital learning content, deliver customer training, and influence how customers experience our products by bringing real-world feedback back to our Product team. As we continue to expand our self-service and product-led approach, you'll play a key role in helping customers learn, adopt, and succeed. This position is remote and open to candidates within Canada. As Learning Experience Designer, Customer Enablement, you will... Become a subject matter expert on the Laivly product suite and how it delivers value to customers. Design engaging customer learning experiences using tools such as Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and other enablement resources. Deliver customer onboarding and training sessions across our product portfolio. Partner closely with Product to stay ahead of new releases and ensure learning content reflects the latest functionality. Gather customer feedback and enablement insights to help improve product usability and adoption. Maintain and continuously improve our knowledge base and customer enablement content. Use AI tools to accelerate content creation while maintaining high standards for quality and accuracy. Collaborate across Product, Customer Success, Engineering, Support, and Implementations to create a consistent customer learning experience. Support the development and evolution of Laivly's Partner Portal, partner marketing resources, and partner training and certification content. Assess needs and gather requirements for new sales enablement content supporting Laivly's internal sellers and partner network. As Learning Experience Designer, Customer Enablement, you have... 3 to 5 years of experience in instructional design, customer enablement, learning and development, or a similar role. Experience building digital learning content using Articulate Rise or comparable authoring tools. Experience working within a SaaS or technology environment. A natural curiosity for understanding software products and explaining technical concepts in a way that's easy for customers to understand. Strong written communication skills and experience creating customer-facing documentation or learning materials. Experience collaborating with cross-functional teams including Product, Customer Success, Engineering, Solutions, and Implementations. Familiarity with LMS platforms and AI-powered content creation tools. A portfolio that demonstrates your instructional design work. Experience supporting product-led growth (PLG) or customer self-service initiatives. Experience with Articulate Storyline, Camtasia, Loom, or similar tools. Experience within the contact center or customer experience industry. Why you'll love this role You'll have the opportunity to shape how customers learn and experience our products. Your work won't just create training materials, it will directly influence customer adoption, product improvements, and the overall customer experience. If you're someone who enjoys understanding how software works, simplifying complex ideas, and creating learning experiences that genuinely help people succeed, we'd love to meet you. Life at Laivly Laivly gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team. We work hard and play often, with a flexible environment that works with you. A career at Laivly means being part of a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world. We’ve got a shared mission - and a Laivly future. Join us today! Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics. Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.