Learning, Leadership & Capability Manager

Job description

Who We Are At Contour, we’re reshaping education, one student at a time. Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential: Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English. Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. This is Contour. Built by students, for students. What You Will Do Partner with purpose → Sit alongside our Team Leaders as a genuine strategic partner on their people, performance, and culture, not a service desk. Coach every day → Coach Team Leaders through the real stuff, difficult conversations, team dynamics, first-time-leader nerves, and build their judgement, not their dependence. Grow every team member → Own onboarding, induction, and career pathways, so a real growth story at Contour isn’t reserved for people who become leaders. Own the Academy → Take full ownership of the Contour Leadership Academy, an established program, and elevate it: sharper content, deeper embedding, better outcomes. Decode behaviour → Run Predictive Index debriefs that turn data into real self-awareness for our leaders and teams. Own the framework → Lead Contour’s organisation-wide learning framework, onboarding through to cross-functional skills through to leadership capability. Build what’s next → Recruit, develop, and lead a junior leadership coaching team as your reach grows, your team, built by you. Bring the data → Use engagement and team fedback signals to know exactly where leadership needs support, and go be that support. What You Will Bring Real experience as a strategic people partner: trusted by leaders, not just tolerated by them. Genuine coaching chops, and a real belief that developing others beats doing it for them. Broad L&D experience, onboarding, career pathways, capability programs, not a leadership-only background, with leadership as your genuine specialism. Real facilitation chops: you can hold a room, read it, and adjust on the fly. A working knowledge of adult learning principles, and the instinct to apply them, not just cite them. Predictive Index practitioner accreditation, or genuine enthusiasm to obtain it fast. The ambition to build and lead a team, not just fill a seat. Bachelor’s degree in HR, Organisational Psychology, Education, or a related field desirable. Why You Will Love It Real partnership → You are a genuine strategic partner to our Team Leaders, not an admin layer underneath them. Reach → Everything you build, onboarding, career pathways, capability, reaches every team member who joins us, not only our leaders. Impact → Ninety-plus Team Leaders, most of them leading for the first time, and your coaching and the Academy reach every one of them. Ownership → The Academy is proven and running. You take it to its next level, and it becomes unmistakably yours. Growth → An explicit, real mandate to build and lead a coaching team as you prove the model out. Culture → Join a founder-led organisation that genuinely cares about students, people, and progress. Momentum → Be part of one of AFR’s fastest-growing startups, scaling year on year, interstate and beyond. Reward → Competitive salary ($140–$160K AUD + super), plus hybrid flexibility, extra leave, EAP access, and lifestyle perks. How to Apply This is more than a training role. It’s building how every person grows at Contour, and the leaders who shape the experience of every student we serve. Application Process Submit your application Shortlisted candidates will complete a behavioural and video interview assessment Final in-person interview Find the partner who grows our people, and elevates our leaders. Contour is growing fast, and growing up. Over 500 team members are building their careers with us, and ninety-plus Team Leaders, most of them leading for the very first time, are shaping the experience of every one of them. We are looking for a strategic partner and coach to own how every team member grows here, from the day they start through to the leader they might become. You will build our organisation-wide learning framework, own onboarding and career development for the whole team, and take full ownership of the Contour Leadership Academy, an established, running program, and take it to its next level: sharper, more embedded, and genuinely yours. This is a newly created role for someone who gets genuinely fired up by being in the room with people, coaching them through the real stuff, who thinks as hard about a new starter's first week as a leader's hardest conversation, and who can take a program that already works and make it unmistakably better. If this is you, this is your seat.