Learning Operation Manager

Job description

**Join Pigment: The AI Platform Redefining Business Planning** Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. We are seeking a **Learning Operations Manager** to help scale Pigment's customer, partner, and certification education ecosystem. This role sits at the intersection of learning technology, education operations, certification programs, and partner enablement. You will own the operational foundation that enables customers and partners to successfully learn, certify, and grow their expertise on Pigment. While you will serve as the primary administrator for our learning technology ecosystem, including our LMS and supporting learning tools, your success will ultimately be measured by program adoption, certification growth, learner engagement, and ecosystem development rather than platform administration alone. Working closely with Professional Services, Partner Enablement, Customer Success, and cross-functional stakeholders, you will help build the systems, processes, and programs that scale education across the entire Pigment ecosystem. ### What You'll do: **Own Learning Operations and Program Delivery** - Manage the operational execution of customer and partner education programs at scale. - Design and continuously improve operational workflows that reduce manual effort and increase program efficiency. - Identify opportunities to automate learner communications, registrations, reminders, certifications, and reporting through AI-enabled workflows and platform automation. - Evaluate emerging AI tools and capabilities that improve learner support, program administration, and operational scalability. - Develop repeatable systems that allow education programs to grow without linear increases in administrative effort. **Drive Certification and Ecosystem Growth** - Support the growth and adoption of Pigment certification programs across customers and partners. - Help develop certification pathways that support learner progression from foundational to advanced expertise. - Partner with stakeholders to drive awareness, participation, and completion rates. - Support train-the-trainer initiatives that expand Pigment's education delivery capacity. - Contribute to the growth of the broader implementation talent ecosystem through scalable education programs. - Leverage AI-assisted engagement strategies to improve learner activation, certification completion, and program participation. - Use data and predictive insights to identify opportunities to improve learner progression through certification pathways. - Experiment with AI-enabled approaches for talent ecosystem growth and readiness. **Own Learning Technology and Systems** - Serve as primary administrator for the LMS and supporting learning technologies. - Design scalable learning operations that combine platform capabilities, workflow automation, and AI-driven processes. - Build and maintain automations that reduce manual administration across enrollment, reporting, certifications, learner support, and content operations. - Partner with internal teams to integrate learning systems with business systems and AI-enabled workflows. - Evaluate and implement emerging AI capabilities that improve learning operations, personalization, content discoverability, and learner engagement. - Maintain governance, data quality, security, and platform integrity while continuously improving operational efficiency. **Measure, Analyze, and Improve** - Use AI-powered analytics and reporting tools to identify trends in learner behavior, certification adoption, and program effectiveness. - Develop dashboards that provide actionable insights to stakeholders across Customer Education, Partner Enablement, and Customer Experience. - Leverage predictive and behavioral data to improve learner journeys and certification outcomes. - Continuously identify opportunities where automation and AI can improve operational performance and learner experience. **AI and Automation Mindset** - Demonstrated experience leveraging AI, automation, or workflow orchestration tools to improve operational efficiency. - Strong curiosity about emerging AI technologies and their application to learning, enablement, and program operations. - Proven ability to identify manual processes and redesign them into scalable, automated workflows. - Comfortable experimenting with new technologies and rapidly incorporating them into day-to-day operations. - Experience with workflow automation platforms, AI copilots, or no-code automation tools is a strong advantage. ### Who You Are: - 4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields - Experience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions - Proven ability to manage cross-functional programs and operational workflows - Experience supporting customer education, partner education, enablement, certification, or talent development initiatives - Strong analytical skills with the ability to use data to improve adoption, engagement, and program outcomes - Comfortable balancing strategic program goals with operational execution - Excellent stakeholder management skills and ability to collaborate across Customer Education, Enablement, Customer Success, Product, and People teams - Experience working in a high-growth SaaS environment preferred - English Fluent ### What we offer: - Competitive package - Stock options to ensure you have a stake in Pigment's growth - Bike2work scheme – save on a new bike and gear while commuting the greener way - Trust and flexible working hours - Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London - High-end equipment (based on stock/availability) to do your work in the best conditions - Remote-friendly environment ### How we work: - **Thrive Together:** We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet. - **Never Settle:** We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community. - **Go for it:** We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission. - **Be real, be humble:** We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment - **Champion our Customers:** We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations.