Leasing and Tenant Services Specialist

Join Hire Hangar and work with fast-growing global companies while building a long-term career. **Job Title:** Leasing and Tenant Services Specialist (US Property Management) **Location:** Remote **Time Zone:** US Time Zones (EST–PST) **Role Overview** We are looking for a proactive and tenant-focused Leasing and Tenant Services Specialist to support leasing operations and tenant experience across a US residential portfolio. This role is central to keeping occupancy rates high, tenants satisfied, and properties well-maintained. You will handle everything from leasing inquiries and lease renewals through to maintenance coordination and rent follow-up. Prior hands-on experience working in US property management is essential — candidates without this background will not be considered. **Key Responsibilities** - Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process - Prepare and manage lease agreements, renewals, and related documentation - Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances - Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management - Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently - Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking - Maintain up-to-date tenant records, lease files, and property data within property management systems - Provide regular updates to property owners on occupancy, maintenance status, and tenant matters **Required Qualifications** - 1+ years of leasing or property management experience within the US residential real estate market - Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination - Working knowledge of US leasing practices, rental agreements, and tenant management processes - Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar - Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered. **Preferred Qualifications** - Experience in leasing for multi-family or single-family residential portfolios in the US - Knowledge of US fair housing laws and tenant rights regulations - Familiarity with online listing platforms such as Zillow, [](http://Apartments.com), or similar - Spanish language proficiency **Tools & Technology** - AppFolio, Buildium, Yardi, Propertyware, or similar - Google Workspace - Slack, Zoom - Zillow, [](http://Apartments.com), or similar listing platforms - Task and project management tools (Asana, ClickUp, Trello) **Please NOTE** It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.