Leasing Coordinator

Job description

## About the Team The Leasing Coordinator is an essential part of the Professional Tenant Placement (PTP) team. The PTP team works closely with the Applications team and is focused on helping owners be successful in the leasing and marketing process! From optimizing the owner's marketing strategy, to providing product coaching, and nurturing showings and applications, the PTP team is critical to Nomad's success. ## About the Role The Leasing Coordinator plays a key role in the PTP Team, guiding owners through onboarding and tenant placement. You'll learn Nomad's tenant placement process and coach owners to secure a tenant successfully. Responsibilities include managing rental inquiries, scheduling and following up on showings, troubleshooting applications, responding to emails, conducting proactive outreach, overseeing property marketing, and working with third-party systems. Strong customer service, coaching, and problem-solving skills are essential. Expect to spend much of your day on the phone and texting with owners, prospective tenants, and other stakeholders. In this role, you will: - Manage a pipeline of new owners from contract signing to lease execution. - Respond promptly to customer inquiries via phone, SMS, and email. - Review and optimize property listings. - Handle rental inquiries, schedule and follow up on showings, support rental applications, and guide lease generation. - Maintain accurate records in company systems (HubSpot, AppFolio, etc.). - Collaborate across teams to ensure accurate property marketing and customer success. - Proactively coach owners using data and objection-handling techniques. - Bridge communication between owners and prospective tenants during leasing. - Oversee a diverse portfolio of properties nationwide with varying product selections. ## Who you are - 1-4 years experience in customer service, sales, onboarding, or real estate - Strong ability to communicate effectively verbally and in writing - Analytical thinker, able to spot trends and patterns to identify opportunities to intervene - You can build rapport and relationships with anyone, finding common ground so you can understand and clear blockers to success - Experience with CRMs required, Hubspot experience strongly preferred - Experience with AI tools strongly preferred - Experience with Google Suite of products required ## Where you'll be This is a hybrid role based in beautiful Denver, Colorado. Our office is in Uptown, surrounded by other tech companies, coffee shops, breweries, and restaurants. PTP team members work from the office 3 days a week and enjoy flexibility to work from wherever they choose twice a week. Potential pay range: On Track Earnings (base + variable) = $57,000-$72,000 ## Our Values 🤝 Nomads Build Community: We foster genuine relationships and act as dependable stewards of our community. 📈 One Percent Better Every Day: We are always learning, taking small, deliberate actions to continuously improve. 🚀 Mission Before Ourselves: We're a championship team driven to make our customers' lives better. 💼 Act From Ownership: We roll up our sleeves, solve problems proactively, and take responsibility for our work. 🌍 Dream Without Boundaries: We challenge the status quo and strive to achieve the extraordinary. ## Benefits at Nomad We believe in supporting our team with benefits that enhance your life, both inside and outside of work. 🩺 Medical, Dental & Vision Insurance Plans: Comprehensive coverage to keep you and your family healthy. 🤝 Team Bonding Outings and Volunteer Days: Opportunities to connect and give back to the community. 🐶 Dog-Friendly Office: Because we know pets are family too! 🗓️ 11 Paid Company Holidays: Including a dedicated Mental Health Day. 📊 Company Equity: Become a part owner of Nomad and share in our success. ☂️ Short-Term & Long-Term Disability: Supporting you when life throws curveballs. 💻 MacBook Air or PC: Plus, an equipment budget to set you up for success. ⏰ Sick, Parental, and Generous Paid Time Off: Work-life balance matters to us. 🎉 Anniversary Rewards: Celebrate milestones with rewards ranging from paid yearly events to a 4-week sabbatical. 🏡 Discounted Employee Brokerage Rates: Helping you buy or sell a home with ease. ## Compensation Transparency At Nomad, we are committed to offering competitive compensation that reflects the value each team member brings to our mission. Salary ranges for this role are determined based on factors such as experience, skills, location, and role expectations. Final offers may vary from the posted range, ensuring fair and equitable consideration for every candidate. ## Nomad is an Equal Opportunity Employer Nomad Labs Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.