Leasing & Marketing Professional - The Standard Los Angeles

Job description

Job Description : Affordable Housing - Leasing & Marketing Professional The Leasing and Marketing Professional is responsible for effectively marketing the community and ensuring the leasing targets are achieved to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, engage in retention efforts for current residents, and provide unparalleled customer service. You must be able to communicate effectively and possess strong interpersonal and organization skills. Reports to: Community Manager Direct Reports: None Duties/Responsibilities: The duties listed below are an outline of the Leasing & Marketing Professional responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed. Affordable Housing Responsibilities This position plays a critical role in supporting leasing operations for affordable housing units and must ensure strict adherence to applicable program requirements and compliance standards. Maintain working knowledge of applicable affordable housing programs (e.g., LIHTC, Section 8, or local housing programs) and associated eligibility requirements. Accurately process affordable housing applications, including income verification, asset documentation, and household certification. Ensure all applicant and resident files meet audit standards and are completed in accordance with regulatory guidelines and company procedures. Support initial certifications and ongoing recertifications, ensuring timely and accurate submission of required documentation. Utilize designated affordable housing software systems and portals (separate from student leasing systems when applicable). Clearly explain program requirements, income qualifications, and lease terms to applicants and residents. Coordinate with Compliance Specialists or third-party partners to ensure approvals and file accuracy. Track affordable unit availability, waitlists, and leasing progress while maintaining compliance with occupancy and income restrictions. Maintain strict confidentiality of sensitive financial and personally identifiable information. Ensure adherence to Fair Housing laws while also applying program-specific compliance standards. Assist with reporting and documentation needed for audits, inspections, and internal reviews. Stay informed on regulatory updates and participate in required affordable housing training. Property Operations Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed. Participate in Landmark Lineup and required staff meetings. Adhere and comply with corporate procedures and government laws on Fair Housing. Respond to internet and telephone inquiries in a timely and professional manner. Keep detailed activity logs in prospect and resident accounts. Enter Maintenance Requests as needed. Label and log resident packages and send resident notifications as needed. Enforce community policies and procedures in accordance with the Housing Contract and report any violations to the Community Manager. Assist in collecting application fees, security deposits, and other income as needed. Must participate in the on-call rotation schedule and perform after-hours lockouts as needed. Participate in all Turn related activities including. Move-in & Move-out days Unit inspections & trash outs Unit make readies included but not limited to cleaning, painting, & furniture placement Additional tasks as assigned by Community Manager Education & Experience High School Diploma or equivalent required. Pursuing a bachelor’s degree in a relevant major preferred. Minimum 1-year sales and marketing experience preferred. Minimum 1-year residential leasing experience preferred. Locally mandated licenses/certifications strongly preferred and, in some cases, required. Preferred Knowledge, Skills, & Abilities Must possess strong organizational skills. Must be reliable and have self-discipline. Proficient in Microsoft Office Suite or related software. Entrata experience preferred. Must be available to work the following: Evening and weekend hours University closings (Spring/Fall/Winter Breaks, Summer months) Turn Period (Extended hours will be required as necessary.) Work Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business. The pay for this position is $23.00 per hour depending on a variety of factors including market factors in the geographical location where the candidate lives. #LI-TM1 Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.