Leave and Disability Examiner

Job description

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary The Leave and Disability Examiner is responsible for managing short-term disability, state disability, and concurrent leave claims by reviewing information, determining eligibility, and ensuring compliance with company policies and applicable regulations. This role develops claim management strategies, coordinates disability and leave decisions, and provides exceptional customer service while guiding employees and employers through the claims process. Key Responsibilities Review and manage short-term disability, state disability, and leave claims. Determine eligibility and benefits by analyzing medical, employment, and policy information. Coordinate claim and leave decisions, ensuring timely and accurate communication. Provide excellent customer service and support to employees, employers, and stakeholders. Resolve claim issues, gather required documentation, and collaborate with internal and external partners. Skills and Background You’ll Need Education: High School Diploma or Equivalent required; Bachelor’s degree preferred. Experience: 2+ years of experience in office administration or customer service. Familiarity with leave, benefits, or disability claim management preferred. Ability to manage detailed information accurately and efficiently. Strong communication skills, both oral and written. Key Behaviors of a Successful Candidate Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks. Customer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations. Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward. Why Join The Standard? We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect: A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions An annual incentive bonus plan Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure A supportive, responsive management approach and opportunities for career growth and advancement Paid parental leave and adoption/surrogacy assistance An employee giving program that double matches your donations to eligible nonprofits and schools In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data. Salary Range: 21.63 - 29.45 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.