Legal Intake Specialist (Bilingual - English/Spanish)

Job description

ABOUT FINCH We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. THIS ROLE Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience. YOU WILL: - Answer inbound calls with empathy and professionalism. - Qualify cases and confirm eligibility using defined criteria. - Guide clients through the sign-up process and secure retainers. - Hand off cases to attorneys and lead paralegals with complete and accurate information. - With your teammates, maintain responsiveness as a key builder of trust with every partner. YOUR TEAM: LEGAL OPERATIONS Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity. YOU MIGHT BE A FIT IF YOU: - Have 5+ years in client-facing intake or sales roles, ideally in personal injury legal services. - Are an excellent communicator who can build trust quickly. - Stay calm and focused under pressure. - Are comfortable working flexible schedules, including evenings and weekends. COMPENSATION The expected package for this role includes base salary + equity. - Base salary = $55,000 – $75,000. BENEFITS - 100% coverage for health, dental, and vision. - 401(k) retirement plan. - Flexible PTO (we trust you to take the time you need). - (For those in NYC) In-office snacks, drinks, and daily team lunch and dinners. INTERVIEW PROCESS 1. Intro: An initial call to see if there's a mutual fit. 2. Team Interview(s): 1-2 interviews with a team and/or operations lead. 3. Final: An interview with one of our founders. AT FINCH LEGAL, WE BELIEVE IN PRACTICING WHAT WE ADVOCATE. As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status. We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.