Legal Records Retrieval Specialist (Experienced)

Job description

## **Description** At Codes Health, we’re building the modern platform for end-to-end medical-records retrieval for lawyers and specialty healthcare providers. We’re a well-funded, growing company with a multi-year runway and a clear path to category leadership. Our mission is to automate the record retrieval process so firms can serve clients faster, with less friction and zero error. As a **Legal Records Specialist**, you’ll be on the front lines of our retrieval operations. This entails working directly with healthcare providers and internal tools to ensure records are obtained accurately, quickly, and compliantly. This is a **high-impact role** at the center of our operations. You’ll combine process discipline with problem-solving creativity, and you’ll help shape the very playbooks and automation features we scale across the company. ## **What You’ll Do** - Manage end-to-end record retrieval for assigned customers and providers. - Build, standardize, and continuously improve playbooks for high-volume hospitals, billing groups, and provider networks. - Ensure accuracy and compliance — clean ROIs, affidavits, billing records, and complete document sets with zero rework. - Surface workflow improvements and partner with engineering and product to help automate repetitive steps. - Collaborate with teammates to share learnings, standardize best practices, and raise our quality bar. ## **What Success Looks Like** - Noticeable reduction in average *days-to-receipt* across your assigned providers. - Playbooks for your facilities are documented, shared, and reused by teammates. - Consistent delivery of complete, compliant record sets — no follow-up rework required. - Ongoing contributions to process and product improvements. ## **What We’re Looking For** - Significant prior experience in legal record retrieval. You should know the ins-and-outs of the retrieval process, providers, and records. - A strong work ethic and ownership mindset — you take pride in getting things done right. - Excellent communication skills — comfortable calling provider offices and following up until the job is done. - Organized and detail-oriented — able to manage multiple requests without dropping balls. - Tech-comfortable: quick to learn new tools and workflows. - A team player who cares about improving the process, not just checking boxes. ###