Legit - Customer Success Specialist (Career Services)

Job description

Legit is a company from the Genesis ecosystem with a 13-year history. We build products used by millions of people worldwide. Across news, entertainment, and educational content, our products reach over 80 million users monthly. One of our fastest-growing directions is Shift - a global career coaching service helping job seekers land better opportunities through resume optimization, LinkedIn strategy, interview preparation, and personalized career guidance. We are looking for a Customer Success Specialist to support our users throughout their job search journey and help them get the maximum value from our services. This role combines client communication, career consulting, problem-solving, and sales. You will work directly with international clients, influence customer experience, and play an important role in the growth of the product. Responsibilities: • Hold one-on-one career consultations via Google Meet, providing practical job search advice and recommendations. • Create and improve resumes and cover letters. • Conduct LinkedIn profile audits and provide structured recommendations. • Upselling relevant services during communication with clients. • Research job openings and recruiters based on specific client requests. • Minimize the risk of negative feedback and chargebacks. • Work with CRM and internal team tools. Requirements: English proficiency at Advanced level or higher. Experience working with international clients via phone or video calls. Strong communication skills: ability to handle client requests professionally and promptly. Attention to detail and structured thinking. Solution-oriented mindset. Flexibility to work on evenings and weekends if needed. Nice-to-have: Experience with CRM systems. Experience in sales. Genuine interest in career coaching and working with people. We offer: Competitive salary. Fully remote work. 20 paid leaves. Startup environment with high responsibility and impact. Opportunity to develop expertise in international career consulting. Real career growth to Shift Manager / Team Lead. Work in a team building a new product for the global market. Hiring process: If your CV meets our requirements, we reach out to organize a short intro call. If it’s a match, we ask you to complete a test assignment. In case of successful completion of the assignment, we invite you to an interview. If everything suits us both, we send you an offer! If this all sounds like you, and something you are interested in, do not hesitate to apply!