Lending Operations Senior Manager - Portfolio Execution Leader Credit Servicing

Job description

About this role: Wells Fargo is seeking a Lending Operations Senior Manager to lead the end-to-end credit servicing functions supporting Market Coverage, overseeing a team responsible for servicing activities post origination. The position also plays a critical role in maintaining regulatory compliance and documentation integrity for all reportable loan actions. In this role, you will: • Lead and develop the credit servicing portfolio execution function for Market Coverage West Region, with full accountability for daily execution, hiring, development and retention of team members. • Lead the Credit Servicing PES team with clear expectations, coaching, and accountability—promoting a culture of responsiveness, accuracy, collaboration, and urgency in support of RMs, PMs, GCET, and cross‑functional partners. • Execute Credit Servicing responsibilities consistently and accurately across BLAST and nCino portfolios, adhering to all policies, procedures, and regulatory requirements. • Maintain strong ownership of Credit Servicing workflow management by ensuring timely assignment, accurate tracking, and prevention of past‑due or unassigned items through effective use of Servicing tools and trackers. • Ensure all covenant tracking, Reg B documentation, financial statement processing, payoff requests, collateral releases, and tickler updates are completed within SLA and aligned to the defined Credit Servicing operating model. • Identify and escalate operational, data‑quality, and credit‑related risks promptly, reinforcing adherence to established playbooks and contributing to a stronger control environment. • Deliver clear, concise, and timely communication to stakeholders, ensuring transparency on escalations, workflow risks, system issues, and required follow‑ups. • Champion continuous improvement by identifying workflow gaps, process inefficiencies, and system issues, driving fixes in partnership with CBO, GCET, technology, and business partners, and ensuring consistent adoption of updated tools and processes. • Achieve measurable improvements in efficiency, risk reduction, cycle‑time reduction, and overall employee and client experience in alignment with the CE&E Vision. Required Qualifications: 7+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management or leadership experience Desired Qualifications: Deep knowledge of commercial banking products, including associated credit practices and operating risks Strong verbal, written, and interpersonal communication skills, with the ability to effectively influence and collaborate across all levels of the organization Advanced proficiency in nCino and Loan IQ Strong workflow management expertise within commercial loan closing environments, including the ability to prioritize, reassign, and balance deal pipelines in real time Hands-on experience in credit monitoring activities, with the ability to oversee, coach, and improve end-to-end execution processes Experience using dashboards and operational tools (e.g., SharePoint) to manage incoming work, track progress, and assign resources Ability to lead through change and operate effectively within a defined target operating model Strong stakeholder communication skills, including the ability to manage expectations with sales partners, explain constraints, and negotiate alternative solutions to meet client needs Proven ability to serve as the operational “face to sales,” balancing execution realities with customer and business priorities Job Expectations: This position is not eligible for Visa sponsorship This position offers a hybrid work schedule Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process Ability to travel up to 10% of the time May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards #commercialbanking Job Locations: ARIZONA - Chandler, AZ 2700 S Price Rd ARIZONA -Tempe, AZ 1150 W Washington St IOWA - West Des Moines, IA 800 S Jordan Creek Pkwy MINNESOTA - Minneapolis, MN 600 S 4th St MISSOURI - Saint Louis, MO 114 N Beaumont St, D Bldg TEXAS - Irving TX 401 Las Colinas Blvd W Bldg B UTAH - Salt Lake City, UT 299 S Main St COLORADO - Denver, CO 1700 Lincoln St Additional Information: Minneapolis, MN Pay Range: $131,000 - $206,000 USD Annual (this range may not be applicable to other locations) Denver, CO Pay Range: $131,000 - $206,000 USD Annual (this range may not be applicable to other locations) #commercialbanking Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $119,000.00 - $206,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 14 Sep 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.