Leo Cancer Care: Field Service Engineer Level III-IV

Job description

Position Title : Field Service Engineer Level III-IV Reports to : Head of Field Services--Americas FT/PT : Full-Time Position Summary: We seek a highly skilled and motivated Field Service Engineer to join our growing field service team. In this role, as LCC brings them to market, you will initially provide on-site evaluation, maintenance, and repair services for our Upright CT and Patient Positioning devices and other products. You will work closely with our customers to ensure optimal performance and reliability of their equipment, while also identifying opportunities for product improvements and service enhancements. The ideal candidate will live within a 50-mile radius of the Omaha site. Key responsibilities: Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on all Leo Cancer Care products. Interface with key customer contacts on equipment issues. Act to ensure satisfaction with primary customers. Maintain communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Keeping up to date on administrative responsibilities such as promptly maintaining customer service reports and internal service records. Maintaining tools and test equipment properly and ensuring they are calibrated. Identify Sales opportunities, communicate to the sales team, and assist in the growth and direction of business in his/her geographic area. Working as a local team member to provide efficient and cost-effective service delivery to all accounts within the assigned area. Responsible for Warranty and Service Agreement cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Change Orders (FCOs) and Planned Maintenance (PM) inspections documentation for assigned accounts. Relevant Knowledge and Skill requirements: Degree or equivalent in an engineering discipline (Electronics, Mechatronics, Software, etc.) preferred, Associates degree, technical/vocational training, military experience with electronics or relevant domain experience A strong understanding of a service operation Good external customer-facing skills Proven experience maintaining complex electro-mechanical systems. Experience with medical devices such as Linear accelerators, MRI, CT, or similar modalities, an advantage. An effective team-player, able to use expert knowledge to influence and guide the business. Excellent communication skills, both written and spoken Excellent trouble-shooting skills - adaptability Willing to work normal and non-normal hours as required to support customers. Comfortable working collaboratively and autonomously as required. Good working knowledge of MS Office applications – Word, Excel, PowerPoint Experience of working with Salesforce is beneficial. A valid driving license is required. Must reside within 1 hour of a major airport with ability for international connections. Travel Requirements: This position may require up to 40% travel. About Leo Cancer Care Leo Cancer Care is helping change Radiation Therapy by shifting to upright patient positioning, imaging and treatment. We do what we do to find a better way, a better way to treat cancer and create a paradigm shift in radiation therapy to benefit all. We will do this by improving the accessibility and medicine in cancer care globally, making cancer treatment a more human experience for all. Working in radiotherapy not only will you be driving change for the greater good, but you'll be working on products that span a large field of different disciplines. Ways of Working Leo Cancer Care is dedicated to fostering a diverse and inclusive workplace environment. We embrace and celebrate all individuals' unique backgrounds, experiences, and perspectives. We believe diversity enriches our organization and strengthens our ability to innovate and excel. Discrimination or harassment of any kind will not be tolerated. We encourage all qualified candidates to apply and join us in our mission to create a respectful and equitable workplace for all. Leo Cancer Care is an equal opportunity employer.