Level 1 NOC Engineer- Rotating Shift

Job description

**Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!** Wachter is currently accepting applications for a **TEMP TO PERM** NOC Engineer in the South Jersey / Philadelphia area. Ideal candidate will have previous experience as a NOC Technician or working in a help desk environment. Must be comfortable working A **ROTATING night shift (7PM-7am) and some weekends.** We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees. ### Benefits Package: Company Paid! - Medical, Dental, Prescription & Vision Benefits - Life, AD&D and LTD insurance - Paid Vacation and Holidays - Company-Matched 401(k) and IRA Retirement Savings - Per-Diem paid when overnight travel is required ### Requirements: - Help desk experience: 1-3 years (Preferred). - CCNA certification preferred.​ - Strong written and verbal communication skills. - Expertise in Cisco IOS, Linux, and Windows Server operating systems. - Experience with multitasking in a high-energy environment. ### Responsibilities: - Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact. - Keep customers informed of the progress of their queries. - Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution. - Excellent attention to detail and follow-through. - Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting. - Prioritize and escalate support based on the client/public impact. - Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills. - Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols. - Learning and supporting a variety of purpose-built software. - Continued familiarity with network devices and latest technologies. - Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance. - Perform any other duties not specifically stated herein, but which your supervisor may assign.