Level 2 Application Support Analyst - Education

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  Why you will love this opportunity as a Level 2 Application Support Analyst at CivicaAs a Level 2 Application Support Analyst at Civica, you’ll support our Civica Education Suite application products, helping customers resolve complex software issues that require detailed technical investigation.You’ll analyse and troubleshoot application problems, investigate data and system behaviours, review logs, and work closely with Level 3 Support, Product, Engineering and Technical Operations teams to drive timely and effective resolution.This role is well suited to someone who enjoys solving complex customer issues, working with technical detail, and communicating clearly with both customers and internal teams.RequirementsWhat you will need to be successful in this roleApplication support, ideally within an enterprise, SaaS, ERP or SIS environmentStrong SQL skills, including queries, joins and data validationExperience troubleshooting production incidents, application errors and performance issuesExposure to finance modules, such as AR, AP, GL, billing or reportingStrong analytical and problem-solving skills, with the ability to investigate complex technical issuesExperience reviewing system logs, error traces or background jobsStrong written communication skills, including experience providing customer-facing updatesConfidence managing SLA-driven cases and customer expectationsAbility to work collaboratively with Product, Engineering, Technical Operations and Support teamsExperience with Student Information Systems (ideally)Knowledge of APIs, integrations and data synchronisation (ideally)Exposure to reporting tools or education reporting modules (ideally)BenefitsWhy you'll love working with us.We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:We're all different - and we love this about us.We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as a Level 2 Application Support Analyst at Civica

As a Level 2 Application Support Analyst at Civica, you’ll support our Civica Education Suite application products, helping customers resolve complex software issues that require detailed technical investigation.

You’ll analyse and troubleshoot application problems, investigate data and system behaviours, review logs, and work closely with Level 3 Support, Product, Engineering and Technical Operations teams to drive timely and effective resolution.

This role is well suited to someone who enjoys solving complex customer issues, working with technical detail, and communicating clearly with both customers and internal teams.

Requirements

What you will need to be successful in this role

• Application support, ideally within an enterprise, SaaS, ERP or SIS environment
• Strong SQL skills, including queries, joins and data validation
• Experience troubleshooting production incidents, application errors and performance issues
• Exposure to finance modules, such as AR, AP, GL, billing or reporting
• Strong analytical and problem-solving skills, with the ability to investigate complex technical issues
• Experience reviewing system logs, error traces or background jobs
• Strong written communication skills, including experience providing customer-facing updates
• Confidence managing SLA-driven cases and customer expectations
• Ability to work collaboratively with Product, Engineering, Technical Operations and Support teams
• Experience with Student Information Systems (ideally)
• Knowledge of APIs, integrations and data synchronisation (ideally)
• Exposure to reporting tools or education reporting modules (ideally)

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Civica is a global leader in public sector software.Our software sustains and enhances public services worldwide. It’s backed by 30 years of experience and the expertise of our people, many of whom have worked in the public sector. We focus on improving outcomes and building a business that will continue to deliver for communities globally.With operations in the UK and Ireland, Australia, New Zealand, India, Singapore, Canada and North America, Civica is one of the UK’s largest software companies. We employ around 5,000 people, and we’re recognised for our culture, which has earned the Investors in People ‘Gold’ standard in the UK.

Civica is a global leader in public sector software.

Our software sustains and enhances public services worldwide. It’s backed by 30 years of experience and the expertise of our people, many of whom have worked in the public sector. We focus on improving outcomes and building a business that will continue to deliver for communities globally.

With operations in the UK and Ireland, Australia, New Zealand, India, Singapore, Canada and North America, Civica is one of the UK’s largest software companies. We employ around 5,000 people, and we’re recognised for our culture, which has earned the Investors in People ‘Gold’ standard in the UK.