Level 3 MSP Engineer

Job description

We're on the hunt for a Level 3 Support Engineer! Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time. This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement. **What will your responsibilities be?** - Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions - Lead technical projects including SharePoint migrations, Intune deployments, and security implementations - Resolve escalated technical issues with systematic troubleshooting approaches - Create comprehensive documentation and communicate effectively with clients at all technical levels - Participate in project planning, scope management, and timeline development **What skills will you need?** - MSP Background Experience supporting multiple clients simultaneously, preferable in a managed service provider setting Proficiency in time tracking and project estimation - Microsoft 365 Core Expertise SharePoint Online: Template deployment and Teams integration Intune/Autopilot: Device management and policy configuration PowerShell: Regular scripting for automation and troubleshooting Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection Security: Microsoft Defender and Purview experience preferred Compliance: M365 tenant hardening and security best practices - Communication & Collaboration Exceptional English communication skills (verbal, written, documentation) Experience with ticketing systems and professional client interaction **Preferred Additional Skills** - Security services: vulnerability scanning, DLP, zero trust principles - Virtualization: Azure Virtual Desktop, Docker, VMs - SASE and SIEM/SOAR concepts **Professional Attributes** - Continuous learner: Actively engaged in training, certifications, or professional communities - Adaptable: Flexible approach to changing requirements while maintaining quality - Results-focused: Prioritizes client outcomes over technology deployment - Detail-oriented: Systematic documentation and delivery processes **Work Requirements** - Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT) - Flexibility: Responsive during client emergencies **What We Offer** - Tight-knit team of experienced technical professionals - Exposure to diverse technologies and industries - Long-term growth potential with performance-based advancement - Opportunity to make meaningful improvements to client environments if this sounds right for you, use the form below to apply!