Level 3 - Technical Service Engineer

Title: Level 3 - Technical Service Engineer At KBR – We do things that matter. We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people globally, supporting customers in more than 80 countries with operations in over 29. We are proud to deliver technology, value‑added services, and long-term mission-critical support that ensures consistent delivery with predictable results. At KBR, We Deliver. KBR in Australia For over 65 years, KBR has partnered with the Australian Government on some of the nation’s largest and most complex programs. With around 2,000 employees across the country, we support critical infrastructure, energy transition and national security priorities — delivering innovative engineering, science and digital solutions for a safer, more secure and sustainable future. Learn more about KBR in Australia Belong, Connect and Grow at KBR Our people are the heart of our business. We are committed to a Zero Harm culture and a People First approach that fosters collaboration, diversity and inclusion. At KBR, you can expect a workplace where everyone can Belong, Connect and Grow. We Deliver – Together. The Opportunity The Technical Service Engineer plays a key role in sustaining, supporting and continuously improving critical on‑premises virtualisation and hyper‑converged infrastructure (HCI) platforms across government ICT environments. Working under the direction of the Compute Technical Lead, this role ensures core compute systems remain performant, secure, resilient and highly available. You’ll provide hands-on support across platforms such as VMware vSphere, Nutanix AHV, Microsoft Hyper‑V , and backup technologies including HYCU and Data Protection Manager (DPM) . This position is well-suited to an experienced, proactive and detail-oriented infrastructure professional who thrives in secure environments, enjoys solving complex technical challenges, and is committed to operational excellence. This is a permanent full-time opportunity and is located in Canberra. NV1 security clearance is essential, with the ability to upgrade to NV2. Key Responsibilities Service Operations Provide day‑to‑day support and sustainment of compute platforms including Nutanix, VMware and Hyper‑V . Monitor and maintain the performance, health and availability of compute clusters and host infrastructure. Undertake proactive capacity management and platform tuning. Administer backup platforms (HYCU, DPM), ensuring job success and regular recovery testing. Support operations across multiple secure government environments. Participate in occasional on-call duties to support Defence exercises and operations. Work on-site with clients, collaborating with ADF, APS and contractor personnel. Incident & Change Management Respond to incidents, service requests and environment-specific issues. Assist in troubleshooting and recovery efforts. Plan, test and implement changes under established change management processes. Contribute to post-incident reviews and corrective action planning. Platform & Infrastructure Management Support lifecycle management activities such as hypervisor patching, firmware updates and version upgrades. Ensure compliance with configuration baselines, security hardening standards and operational guidelines. Maintain VM templates and drive automation of provisioning tasks. Collaborate with storage and network teams to ensure cross‑platform integration and performance. Backup & Recovery Operations Maintain backup and recovery systems to meet data protection and compliance requirements. Monitor backup performance and proactively address failures or capacity issues. Support restoration tasks, DR testing and system recovery activities. Documentation & Compliance Maintain accurate documentation of configurations, procedures and platform changes. Ensure systems meet stringent security and compliance obligations. Participate in audits, reporting and governance processes as required. About You You will bring a strong background in infrastructure operations and secure virtualised environments, with the ability to work both independently and as part of a multi‑disciplinary team. Essential Requirements 3+ years in virtualisation, infrastructure or systems administration roles. Practical experience with at least two of: VMware vSphere, Nutanix AHV, Microsoft Hyper‑V . Experience with backup tools (HYCU, DPM). Demonstrated capability in maintaining secure, high‑availability virtual environments. Familiarity with patching, system hardening and platform upgrades. Active NV1 security clearance (or higher). ITIL V3/4 Foundation certification. Desirable Certifications: VMware (VCP), Nutanix (NCP/MCP), Microsoft Hyper-V. Experience with Prism, vCenter or SCVMM. Knowledge of DR principles, deduplication and retention strategies. Exposure to monitoring tools (SolarWinds, vROps, Prism Central). Experience working in secure or classified environments. Soft Skills Strong analytical and troubleshooting ability. Effective communication skills, with the ability to translate technical issues for non‑technical stakeholders. Detail-oriented, proactive, and committed to continuous improvement. Ability to manage competing priorities across multiple environments. What We Will Offer You A workplace culture certified as a Great Place to Work Flexible working arrangements Competitive salary with annual reviews Paid parental leave Income protection Corporate rewards program Salary packaging/novated leasing Employee stock purchase plans Vaccinations, health checks and discounted private health insurance Access to learning platforms, mentoring and defined career pathways Ready to shape tomorrow? If you’re enthusiastic about contributing to critical national programs and want to build your career in a supportive, high‑performance environment — apply now. Shortlisting may begin immediately, and this advertisement may close early if a suitable candidate is identified. Please note: As a Major Service Provider to the Australian Defence Force, an AGSVA security clearance and compliance with ITAR requirements are mandatory.