Liability Claims Consultant

Company: Marsh Commercial Description: We are seeking a talented individual to join our Claims team at Marsh. This role will be based in the Brisbane – Newstead office. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Liability Claims Consultant, you will manage our public liability/professional indemnity claim files including claims falling within the Personal Injuries Proceedings Act from initial contact to assessment, investigation, and resolution. The role involves liaising with internal staff, clients, claimants and providers in an administrative capacity via telephone and email. It is important that you're comfortable working in an office environment with a high level of administration and communication skills both via email and telephone. We will count on you to: As a liability claims consultant your role will entail: Liaising with clients, claimants, and service providers Providing analysis of claims as required Preparing necessary correspondence to advance/resolve claims Regularly reviewing and updating claims information as required What you need to have: Experience in end-to-end management of complex claims Excellent customer or client service skills, with proven experience Ability to enter information accurately and swiftly into databases Excellent communication with the ability to communicate with people at all levels with consideration and respect for ethnicity and cultural diversity Proficient in using Microsoft Office products to support administration requirements of the role Able to manage changing priorities and accept and adapt to changes within those priorities Motivated to succeed through being results oriented while maintaining client focus and a professional attitude What makes you stand out: A Degree in Law (practicing certificate not required) Knowledge of Personal Injuries Proceedings Act and Civil Liability Act will be viewed favourably. Willing to accept responsibility and accountability for own decisions and work Ability to navigate multiple internal systems whilst adhering to the Privacy Act 2000 Ability to be a self-starter and be self-motivated. Advanced Excel and Word skills. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. If you wish to be part of a dynamic team in an outcome focused environment, then we want to hear from you! JLT Public Sector is Australia’s trusted expert in the design and delivery of risk solutions for governments and their communities. We’ve been doing this for over 50 years and have the knowledge, expertise and passion for innovation. We’re continuing to change with the times too, so our clients stay protected. Always. You now have the opportunity to join JLT Public Sector, part of Marsh, to work with Local Government in your region. Local Government is unique and diverse – just like our services which range from managing self-insurance funds (Mutuals), in-house claims resources and much more to protect the long-term interests of local communities. Join JLT Public Sector; your working day will be as unique and diverse as the valued clients we support. About Us: Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit , or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.