Position OverviewDATAMARK is seeking an experienced Back Office Manager to lead a high-performing back-office operation supporting customs processing activities. This role is responsible for ensuring day-to-day production operations are designed and executed to consistently meet client service level agreements, regulatory requirements, budget expectations, and profitability targets.The ideal candidate combines strong operational leadership with deep customs brokerage expertise and maintains an active Customs Broker License. This position will oversee customs-related back-office operations, drive process excellence, mentor leaders, and serve as a key liaison between operations, clients, and customs stakeholders.Primary Responsibilities Lead designated customs processing and back-office operations to meet or exceed gross margin and profitability targets.Ensure all customs-related processing activities are performed accurately and in compliance with U.S. Customs and Border Protection (CBP) regulations and client requirements.Provide operational oversight and guidance on customs documentation, classification, entry processing, and related customs activities.Maintain awareness of regulatory changes and implement process updates as necessary.Partner with internal and external stakeholders to address compliance concerns, process improvements, and client requirements.Direct production teams to achieve customer service level agreements (SLAs), compliance requirements, and contractual obligations.Manage budgets, staffing plans, and operational resources to support business objectives.Monitor key performance indicators and present operational, quality, productivity, and financial results to executive leadership and clients.Develop and mentor Assistant Managers, Supervisors, and production staff for future growth opportunities.Conduct performance evaluations and provide coaching and development plans.Serve as an operational resource and perform leadership responsibilities as needed to support business continuity.RequirementsActive U.S. Customs Broker License.Experience leading customs brokerage, international trade, import/export, logistics, freight forwarding, or trade compliance operations.Experience managing client-facing service operations in a high-volume environment preferredHigh School Diploma or equivalent, Bachelor's Degree is preferred Minimum of 8 years of back-office or operations experience. Minimum of 2 years of management experience. Experience managing budgets, workforce planning, and profitability targets. Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.BenefitsWhat We Offer: Comprehensive Health Care: Medical, dental, and vision plans Retirement Savings: 401k Life Insurance: Basic, voluntary, and AD&D coverage Time Off: Paid time off, paid volunteer hours, and major holidays Disability Coverage: Short-term and long-term disability plans Professional Growth: Training and development to advance your career. Wellness Resources: Support for your overall well-being.
Position Overview
DATAMARK is seeking an experienced Back Office Manager to lead a high-performing back-office operation supporting customs processing activities. This role is responsible for ensuring day-to-day production operations are designed and executed to consistently meet client service level agreements, regulatory requirements, budget expectations, and profitability targets.
The ideal candidate combines strong operational leadership with deep customs brokerage expertise and maintains an active Customs Broker License. This position will oversee customs-related back-office operations, drive process excellence, mentor leaders, and serve as a key liaison between operations, clients, and customs stakeholders.
Primary Responsibilities
- Lead designated customs processing and back-office operations to meet or exceed gross margin and profitability targets.
- Ensure all customs-related processing activities are performed accurately and in compliance with U.S. Customs and Border Protection (CBP) regulations and client requirements.
- Provide operational oversight and guidance on customs documentation, classification, entry processing, and related customs activities.
- Maintain awareness of regulatory changes and implement process updates as necessary.
- Partner with internal and external stakeholders to address compliance concerns, process improvements, and client requirements.
- Direct production teams to achieve customer service level agreements (SLAs), compliance requirements, and contractual obligations.
- Manage budgets, staffing plans, and operational resources to support business objectives.
- Monitor key performance indicators and present operational, quality, productivity, and financial results to executive leadership and clients.
- Develop and mentor Assistant Managers, Supervisors, and production staff for future growth opportunities.
- Conduct performance evaluations and provide coaching and development plans.
- Serve as an operational resource and perform leadership responsibilities as needed to support business continuity.
Requirements
- Active U.S. Customs Broker License.
- Experience leading customs brokerage, international trade, import/export, logistics, freight forwarding, or trade compliance operations.
- Experience managing client-facing service operations in a high-volume environment preferred
- High School Diploma or equivalent, Bachelor's Degree is preferred
- Minimum of 8 years of back-office or operations experience.
- Minimum of 2 years of management experience.
- Experience managing budgets, workforce planning, and profitability targets.
- Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Benefits
What We Offer:
- Comprehensive Health Care: Medical, dental, and vision plans
- Retirement Savings: 401k
- Life Insurance: Basic, voluntary, and AD&D coverage
- Time Off: Paid time off, paid volunteer hours, and major holidays
- Disability Coverage: Short-term and long-term disability plans
- Professional Growth: Training and development to advance your career.
- Wellness Resources: Support for your overall well-being.
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
