Life Services Life Coach III

Job description

TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource’s national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi. Job Summary: The Life Services Life Coach III provides one-on-one coaching and development for participants in the Life Services program as defined by member needs both urgent, immediate, and long term to prepare members for employment or education programs and assist them with social determinants of health (SDOH) needs. Essential Functions: Complete required assessments by gathering information from the member Support a positive environment for the member by motivating, recognizing and engaging participants through proper communication and individualized practices Maintain required documentation in case management system and follow all e-manual instructions Research developments in the fields of workforce and career development for those in and working to get out of poverty Act as a liaison to social service agencies (SDOH), government agencies, employers, employment and education programs Advocate for Life Services participants to access resources Coordinate logistics for appointments as necessary Support development of Care Plan and monitoring and reporting on participant status Arrange and coordinate services with community leaders; partners to maximize utilization of available resources and support groups Work with CM to endure Care Plan is carried out appropriately Regular travel to conduct member, provider and community based visits as needed to ensure effective administration of the program Required to carry the minimum caseload set by supervisor Required to complete additional tasks and projects such a data reporting, data analysis, trend analysis, etc. Subject Matter Expertise in a related business need area is required. Examples SME can include but not limited to certain complex populations such as SUD, SMI, IDD Re-entry, Maternal Health. Perform any other job duties as requested Education and Experience: Associate’s degree in Social Work, Human Services, or Nonprofit Management or equivalent years of relevant work experience is required Bachelor’s Degree in Social Work, Human Services Administration, or non-profit Management is preferred Four (4) years of social service delivery experience is required A minimum of three (3) years of Life Services tenure or relatable experience is required Experience working with populations in poverty is required Experience with Motivational Interviewing is required Competencies, Knowledge and Skills: Intermediate proficiency in Microsoft Office Suite to include Word, Excel and PowerPoint Demonstrated coaching and counseling skills Ability to influence and change individual behavior and assist individuals to achieve a high level of success and productiveness Demonstrated leadership skills to effectively develop, lead, inspire and motivate Life Services participants successfully navigate the “cliff effect” Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions Demonstrated change management aptitude and ability Excellent written and verbal communication skills Ability to work in a fast paced environment Adaptable to a constantly changing environment Ability to develop, prioritize and accomplish goals Ability to work effectively independently and within a team environment Effective problem solving skills with attention to detail Sensitivity to and experience working with those in poverty Ability to separate personal from professional and to set boundaries with members Ability to work in compassionate, supportive and collaborative ways with members and community agencies Strong interpersonal skills and high level of professionalism Ability to maintain confidentiality and act in participant and company’s best interests Ability to act with diplomacy and sensitivity to cultural diversity Critical listening and thinking skills Licensure and Certification: Coaching or other certification related to position is preferred. Examples of licensure or certification can include but not limited to social work, chemical dependency, workforce development, re-entry, IDD, mental/behavioral health. Training/Working with population in poverty certification is preferred Must have valid driver’s license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated. Employment in this position is conditional pending successful clearance of a criminal background check. Results of the criminal background check may necessitate an offer of employment being withdrawn or, if employee has started in position, termination of employment. To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified. CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process. Working Conditions: This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time. May be required to travel greater than 50% of time to perform work duties. Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members Compensation Range: $49,050.00 - $78,570.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Hourly Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-TS1