Lifestyle Amenities Specialist (32-40 Hours Per Week) - Lumina

Job description

**Who We Are** With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. **Create exceptional experiences. Elevate everyday living.** Action Property Management is seeking a warm, polished, and service-driven **Lifestyle Amenities Specialist** to help shape an unforgettable resident experience. If you thrive in hospitality, love planning events, and enjoy building meaningful connections, this role is the heartbeat of our community. We have an exciting opportunity to join our team at **Lumina**, located in **San Francisco.** The Lifestyle Amenities Specialist is responsible for coordinating and delivering concierge and lifestyle services within the residential community. This position supports resident engagement by overseeing amenity spaces, coordinating community events and services, and ensuring high-quality hospitality and service. The Lifestyle Amenities Specialist also assists with training and oversight of concierge services and provides general support for resident requests. **Schedule:** Thursday- Sunday (32 hours) or Thursday- Monday (40 hours); 1:30 PM- 10:00 PM **Compensation:** $26.00- $28.00 Per Hour *Depending Upon Experience* ### What You'll Do - Serve as a point of contact for residents regarding amenity access, event participation, and service requests. - Coordinate and facilitate on-site events and programs for residents. - Conduct daily checks of amenity spaces (fitness center, pool and spa, theater, Club Lounge, Private Dining Room, and other common areas) to ensure they are clean, operational, and meet safety standards; report deficiencies and verify that repairs are completed. - Collaborate with front desk and HOA staff on amenity access and resident requests, ensuring consistent service delivery. - Maintain records of resident requests, amenity reservations, event participation, incident reports, and vendor service history. - Build and maintain vendor relationships to support resident service needs. - Coordinate dining reservations, transportation services, and general lifestyle requests as needed. - Ensure all services and programs reflect the needs and preferences of the resident population. - Manage amenity reservations for the Club Lounge, Private Dining Room, theater, and other reservable spaces, including availability, fee collection, setup windows, and pre- and post-event inspections. - Educate residents on the Operating Rules for amenity spaces and enforce them consistently and professionally. - Draft and design resident communications, including flyers, newsletter content, signage, and event announcements, consistent with LUMINA brand standards. - Work flexible hours including evenings, weekends, and holidays, as required. - Other duties as assigned. ### What You'll Bring - Experience in hospitality, event planning, concierge services, or customer service. - A warm, professional communication style and strong relationship-building skills. - Excellent organization, time-management, and follow-through. - Tech-savvy comfort with Microsoft Office and general office tools. - Flexibility to work evenings, weekends, and holidays as needed. ### Why You'll Love it Here - You’ll help foster a vibrant, engaged residential community. - You’ll be part of a collaborative team that values creativity, service excellence, and innovation. - Every day is different—events, resident interactions, lifestyle services, and memorable experiences. - Comprehensive health benefits, paid time off for qualifying employees. - Opportunities for career growth and advancement - Action is proudly certified as a Great Place to Work in 2025 and has been recognized in Newsweek for our phenomenal culture. - If you’re passionate about hospitality and enjoy creating moments that matter, we’d love to meet you. ### Qualifications / Requirements - Must be over 18 years of age and successfully pass a pre-employment background check and drug screening. - High School Diploma or GED Equivalent. - Experience in hospitality, event coordination, customer service, or a similar field preferred. - Excellent verbal and written communication skills. - Strong organizational and time-management abilities. - Ability to interact professionally with residents, staff, and vendors. - Proficient in Microsoft Office and general office technology. - Experience with Canva or similar design tools for flyers and resident communications. - Basic AV troubleshooting skills (HDMI/USB-C connections, streaming devices, video conferencing). - Ability to enforce community policies with residents tactfully and diplomatically. - Ability to work independently and as part of a team. - Flexible schedule availability is required. ### Why You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact. *Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.*