Lifestyle Amenities Specialist - Lumina

Job description

**Who We Are** With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. **Create exceptional experiences. Elevate everyday living.** Action Property Management is seeking a warm, polished, and service-driven **Lifestyle Amenities Specialist** to help shape an unforgettable resident experience. If you thrive in hospitality, love planning events, and enjoy building meaningful connections, this role is the heartbeat of our community. We have an exciting opportunity to join our team at our luxury high rise association, **Lumina**, located in **San Francisco.** The Lifestyle Amenities Specialist is responsible for coordinating and delivering concierge and lifestyle services within the residential community. This position supports resident engagement by overseeing amenity spaces, coordinating community events and services, and ensuring high-quality hospitality and service. The Lifestyle Amenities Specialist also assists with training and oversight of concierge services and provides general support for resident requests. **Schedule**: Thursday - Monday; 1:30 PM – 10:00 PM **Compensation:** $26.00- $28.00 Per Hour *Depending Upon Experience* ### What You'll Do - Act as the go-to contact for residents—supporting amenity access, events, and lifestyle requests. - Coordinate and host on-site events, programs, and community activities. - Plan off-site outings, excursions, and group experiences. - Assist with in-unit service coordination, from vendor visits to home maintenance. - Keep amenity spaces clean, inviting, and operating at a high standard. - Support concierge team members to ensure consistent, exceptional service. - Build strong relationships with residents and vendors to elevate the overall hospitality experience. ### What You'll Bring - Experience in hospitality, event planning, concierge services, or customer service. - A warm, professional communication style and strong relationship-building skills. - Excellent organization, time-management, and follow-through. - Tech-savvy comfort with Microsoft Office and general office tools. - Flexibility to work evenings, weekends, and holidays as needed. ### Why You'll Love it Here - You’ll help foster a vibrant, engaged residential community. - You’ll be part of a collaborative team that values creativity, service excellence, and innovation. - Every day is different—events, resident interactions, lifestyle services, and memorable experiences. - Comprehensive health benefits, paid time off for qualifying employees. - Opportunities for career growth and advancement - Action is proudly certified as a Great Place to Work in 2025 and has been recognized in Newsweek for our phenomenal culture. - If you’re passionate about hospitality and enjoy creating moments that matter, we’d love to meet you. ### Qualifications / Requirements - Must be over 18 years of age and successfully pass a pre-employment background check and drug screening - High School Diploma or GED Equivalent - At least 1 year of customer service experience. Hospitality, luxury retail or fine dining experience is preferred - Polished and professional appearance and demeanor - Upbeat and positive team player attitude - Strong judgment and solutions-oriented - Proactive customer service approach