Lifestyle Concierge - Travel Specialist - Hong Kong

ten-group

Hong Kong, Hong Kong Island, Hong Kong · Hong Kong

Posted Jun 26, 2026

Full-time
Customer Service (Dining, Entertainment, Lifestyle, Travel) EUROPE
Associate

Job description

Are you... Passionate about travel? Focused on delivering impeccable customer service?Wanting to work for a company with a global footprint and exciting career opportunities? Someone who thrives in a fast paced and fun working environment?At TEN we’re looking for passionate, motivated and resourceful individuals to join our APAC travel team. As a Travel Specialist, you will use your exceptional customer service skills together with your passion for travel to fulfil personalized and customized leisure travel requests and deliver an unrivalled experience to our high-net-worth members. We pride ourselves on being able to organise anything, anywhere. At TEN, you could be researching a stay in a local hotel one minute and piecing together a European adventure the next. Every day and every member request is different. You’ll work with suppliers around the globe to go above and beyond the members’ expectations by consistently delivering the unexpected.The role will require some evening and weekend shifts Who We AreAt Ten, we are the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.Will you help take us there? RequirementsWho We’re Looking For Travel specialists and travel enthusiasts who want open up the world for others Energetic and motivated team players who enjoy being challenged People who are passionate about delivering high quality and personalized customer service Strong team players with good interpersonal and communication skills People who love to use their initiative and creativity Experience working in a travel company (retail, wholesale or online) Recent GDS experience (Amadeus is preferred) Proven success in a customer facing service position Fluent in English , Cantonese and Mandarin BenefitsOur people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

Are you...

Passionate about travel?

Focused on delivering impeccable customer service?

Wanting to work for a company with a global footprint and exciting career opportunities?

Someone who thrives in a fast paced and fun working environment?

At TEN we’re looking for passionate, motivated and resourceful individuals to join our APAC travel team. As a Travel Specialist, you will use your exceptional customer service skills together with your passion for travel to fulfil personalized and customized leisure travel requests and deliver an unrivalled experience to our high-net-worth members.

We pride ourselves on being able to organise anything, anywhere. At TEN, you could be researching a stay in a local hotel one minute and piecing together a European adventure the next. Every day and every member request is different. You’ll work with suppliers around the globe to go above and beyond the members’ expectations by consistently delivering the unexpected.

The role will require some evening and weekend shifts

Who We Are

At Ten, we are the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

Will you help take us there?

Requirements

Who We’re Looking For

Travel specialists and travel enthusiasts who want open up the world for others
Energetic and motivated team players who enjoy being challenged
People who are passionate about delivering high quality and personalized customer service
Strong team players with good interpersonal and communication skills
People who love to use their initiative and creativity
Experience working in a travel company (retail, wholesale or online)
Recent GDS experience (Amadeus is preferred)
Proven success in a customer facing service position
Fluent in English , Cantonese and Mandarin

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

At Ten our goal is simple, to become the most trusted service business in the world.We are already the global market leader for lifestyle management and concierge services, providing services from a 22 + strong global office network with over 1000 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?Want to see some great videos on what Ten is all about?Click here to find out more

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 + strong global office network with over 1000 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

Want to see some great videos on what Ten is all about?

Click here to find out more